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Key Accounts Executive (B2B Account Management/ Aftersales)
Manage and grow key B2B accounts through proactive client engagement and upselling
Manila
Junior
4 weeks ago
Cartrack
A global provider of fleet management solutions, vehicle tracking, and insurance telematics for businesses and consumers.
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Key Accounts Executive (B2B Account Management/Aftersales)
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (B2B Account Management/Aftersales) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
- Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key B2B Accounts in an IT industry.
- Establish good rapport and trust though proactive engagement
- Understanding client needs and identifying new business opportunities for upselling
- Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
- Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements:
- Diploma/Bachelor's degree in any field or course or equivalent industry experience
- With minimum 3 years customer service experience, aftersales or account management/handling existing B2B clients gained from an IT solutions company.
- Proficient in English
- Excellent communication and interpersonal skills
- Tech-savvy and computer literate
- Team player with a high level of energy and able to work independently
- Willing to work onsite in Makati City and can-do fieldwork around Metro Manila and nearby areas.
We offer monthly salary and commissions!
About Cartrack
A global provider of fleet management solutions, vehicle tracking, and insurance telematics for businesses and consumers.