Post Sales Operations Specialist

Post Sales Operations Specialist

We're rethinking homes for how people really live, and we're looking for a Post Sales Operations Specialist to join our E-Commerce (Mopio) team to help shape the future of living—one thoughtful detail at a time.

At Mopio, we're redefining home essentials for the modern lifestyle—smart, stylish, and surprisingly affordable.

As part of a fast-growing team, you'll help shape a brand that's bold, nimble, and built to meet everyday living with elevated design.

Job Description:

• Coordinating with 3PL on daily operations, managing KPI expectations and maintain a close relationship.
• Monitor, supervise and execute order management system.
• Reduce order turn time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
• Answer customer inquiries and facilitate order change requests.
• Monitor, report and improve logistics KPIs.
• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.
• Provide direct input into the existing user tools and make recommendations for process.
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.

What You'll Need:

• Fluent English with excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and Excel.
• Strong analytical skills.
• Knowledge of ERP and e-commerce background is a plus.

Additional Details:

• Working arrangement: Onsite
• Working hours: 10pm to 7am OR 11pm to 8am
• Work schedule: Tuesday to Saturday
• Office location: INFINITY8 Reserv e @ Level 28, MVS North Tower, Mid Valley Southkey, 1, Persiaran Southkey 1, Southkey, 80150 Johor Bahru, Johor Darul Ta'zim, Malaysia

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life—durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.