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Post Sales Operations Specialist
Optimize order management processes to enhance customer satisfaction and operational efficiency.
Johor Bahru, Johor, Malaysia
Entry Level
1 week ago
Castlery
Castlery is a furniture brand offering stylish and affordable home furnishings online.
1 Similar Job at Castlery
✨ About The Role
- The Post Sales Operations Specialist will coordinate daily operations with third-party logistics (3PL) partners.
- The role involves monitoring and executing the order management system to ensure efficient order fulfillment.
- The specialist will be responsible for reducing order turn time by optimizing scheduling platforms.
- Customer inquiries and order change requests will be handled by the specialist to enhance customer experience.
- The position requires providing clear instructions and feedback to delivery partners regarding KPIs.
âš¡ Requirements
- The ideal candidate will have excellent communication skills in English, both written and verbal.
- A strong analytical mindset is essential for monitoring and improving logistics KPIs.
- Proficiency in Microsoft Office and Excel is required for effective data management and reporting.
- Experience in e-commerce and knowledge of ERP systems will be advantageous.
- The candidate should thrive in a fast-paced environment and be comfortable working with high levels of autonomy.
About Castlery
Castlery is a furniture brand offering stylish and affordable home furnishings online.