Aftermarket Sales Representative - LATAM

EP Aftermarket Sales Representative

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Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Description: The EP Aftermarket Sales Representative, part of the EP Aftermarket Sales Execution team, is responsible for working with dealers and business partners to achieve our regional aftermarket growth goals with our Electric Power Customers. This customer and dealer facing role will focus on our key growth objectives including key account planning, Customer Value Agreement (CVA) & eCommerce growth, and digital services growth, with the overall goal of increases EP Services revenue.

What You Will Do:

• Be responsible for EP Aftermarket sales the following dealer territories in Colombia, Peru, Panama and Ecuador
• Work dealers to identify, prioritize, and execute actions to achieve our yearly aftermarket growth targets.
• Regularly meet with customers on aftermarket needs and discuss Cat repair options, aftermarket solutions, and services.
• Work with internal sales support teams identifies and drive regional actions to support services growth.
• Grow CVA coverage and revenue with EP customers through CVA frameworks and Integrated Customer offerings.
• Increase dealer sales of parts and services through eCommerce to reach long-tail customers.
• Create and execution key account plans for large accounts.
• Increase customer and dealer engagement with digital services and solutions to increase customer value.
• Provide feedback to internal development teams on aftermarket needs to support customers and provide additional services growth.

What You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

Basic Requirements:

• Bachelor's degree
• English Pre Advanced
• Experience working with dealers and customers preferably in Electric Power product sales, aftersales, solutions and/or product support.

Top Candidates Will Also Have:

• Knowledge about the Electric power industry
• Degree in Engineering, Marketing, or International Business
• Experience with generator sets (Diesel/Gas) and switchgear products
• Background in aftermarket sales, CVAs, and digital services
• Key account management and customer engagement skills
• Familiarity with Caterpillar EP products and LATAM market dynamics
• Strong communication, negotiation, and leadership experience

Additional Information:

• This role may travel up to 75% of the time.
• Visa sponsorship is not offered for this position.
• This position requires the candidate to work a 5-day-a-week schedule in the office.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.