Inside Sales Support Specialist

Inside Sales Support Specialist

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Backed by the power of Caterpillar, MWM has been developing and producing sustainable gas engines and gensets in Mannheim, Germany since 1871. MWM has become one of the world's leading suppliers of highly efficient and eco-friendly complete systems for distributed energy and heat generation (combined heat and power, cogeneration systems).

Caterpillar currently has an opportunity for an Inside Sales Support Specialist based in Singapore. Reporting to the Regional Sales Manager, this role supports day-to-day sales activities by providing information and assistance to internal organizations / customers (Commercial Sales/Marketing team, Service Team, Project Execution Team, etc.) and external customers upon internal customer specific requests, to achieve timely offer and support to customers and ensure good customer satisfaction in terms of making proposals on time and assisting any problem solving related to Sales and Service tasks. Timely coordination and support in generating commercial / technical proposal with internal cross function teams via the dedicated system / process is a key measure for this role.

What You Will Do:

• Supporting Commercial Sales team in preparing and tracking AISTO TA (Technical Approval) status with TSS (Technical Sales Support) team and completing technical and commercial proposals out of AISTO system for partners and direct customers.
• Preparing price offer for direct business (both Prime Engine and Service) and supporting the tender preparation with Sales and Project Execution team.
• Tracking project status between Sales and Technical Sales Support (TSS) (complex DTO -Design to Order project).
• Supporting Commercial Sales team and Regional Service team in generating related service / parts quotations out of SAP and Service Shop.
• Supporting Commercial Sales team and Regional Service team in preparing parts/service quotation margin and SPR (Special Price Request) analysis.
• Supporting Commercial Sales team to unblock the Service Order in Service Shop and SAP system with specific Service Opportunities.
• Supporting Commercial Sales and Regional Service team in generating customer purchase behavior and making proper recommendations for optimization.
• Working with TSS and Service team in HQ Mannheim for accelerating Prime Engine or/and Service proposal development with related SME (Subject Matter Expert).
• Acting as SME in the Commercial Team for AISTO XT, Service Cercal XT, Service Shop and TCG Portal in ensuring best efficiency out of the process and system.
• Supporting Sales and Marketing team in marketing campaign activities, and online e-commerce activities.
• Answering inquiries and resolving problems regarding products and services via calls, email or internet chat.
• Conducting periodic and regular surveys of customers to determine satisfaction and cross-selling opportunities.
• Performing contract administration support and resolving contract related issues.
• Developing new prospects, establishing customers in MDG, and finding opportunities to introduce an organization's products and services.
• Coordinating customer visit accommodations with MWM HQ colleagues for assuring best customer visit experiences for both industrial tour or specific job content, like FAT (Factory Acceptance Test) or PDI (Pre-Delivery Inspection), etc.
• Supporting Commercial Sales, Service and Project Execution team upon from time-to-time customer request in his or her capacity.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Focuses activities on developing and maintaining positive customer relationships.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Explains characteristics and steps in an effective decision-making process.
• Identifies issues and communicates with others when a decision needs to be made.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Explains the importance of effective business communication.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Explains the basic concepts of negotiating.
• Accesses organizational policies and practices for negotiating.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Identifies key business relationships in own organization.
• Explains the benefits of building business partnerships.

Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

• Identifies the responsibilities and roles of a customer account team.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

• Presents product, technology or service costs and benefits in reaction to prospect or customer requests.

Additional Info:

• This position requires working onsite five days a week.
• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website.
• International Assignment is not available.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar:

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.