Cisco Sales And Customer Success Operations Specialist - Remote Eligible

Cisco Sales Operations Specialist

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary: The Cisco Sales Operations Specialist is a critical function of the Cisco Business Unit, responsible for supporting sales and the Cisco BDMs to ensure a smooth sales process through to close. The role will work alongside other members of the Cisco Business Unit to provide expertise on Cisco tooling, dealing with tool issues, maximising deal registration and ensuring accurate reporting. The role will build meaningful relationships across internal teams to collaborate across departments and provide programmatic excellence for the partnership.

What You Will Do:

• Act as the go-to expert on Cisco CCW and PXP, managing deal registrations, troubleshooting issues, and ensuring smooth sales operations.
• Deliver accurate reporting and data insights to support forecasting, pipeline management, and new business opportunities.
• Stay up to date on Cisco tool changes and enhancements, cascading updates and providing training for colleagues and new starters.
• Build strong internal and external relationships with Cisco, partner managers, and sales teams to drive operational efficiencies and enhance CDW's reputation as a trusted advisor.
• Support the growth of the Cisco Business Unit by maximising deal registrations, tracking year-on-year improvements, and driving operational excellence.
• Contribute to competitive research and analysis, helping to refine offerings and strengthen CDW's market positioning.
• Develop trusted partnerships across business units to create a consistent customer and coworker experience.

What We Expect From You:

• In-depth knowledge of Cisco CCW (essential) and familiarity with PXP and other Cisco tools.
• Proven experience managing complex deal registrations and resolving system/tool issues.
• Strong data skills – able to extract, manipulate, and present insights to support forecasting, reporting, and business growth.
• Ability to manage multiple priorities and maintain accuracy under tight deadlines.
• Detail-oriented with strong time management, ensuring accuracy and compliance across all operational tasks.

We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.