✨ About The Role
- The Sales Contact Center Onboarding Consumer Representative will be responsible for handling inbound calls and digital requests from new and repeat customers.
- This role requires acting as a CDW ambassador, ensuring a great first impression and a best-in-class customer experience.
- The representative will manage the logistics of account setup and assist with order processing during the first transaction.
- Collaboration with internal departments is necessary to resolve customer issues and provide comprehensive support.
- Meeting or exceeding individual and team performance metrics is a key responsibility of this position.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent and at least one year of call center experience.
- A background in sales, with a minimum of one year of experience, is essential for success in this role.
- Strong verbal and written communication skills are crucial for effectively engaging with customers.
- The candidate should possess excellent organizational and time management skills, with the ability to multitask in a dynamic environment.
- A positive attitude and persistence are important traits for overcoming challenges and providing exceptional customer service.