After Sales Specialist

Chanel After Sales Support Specialist

This position is responsible to deliver the brand image through providing ultimate standard of after sales support and advice to our staff and clients in the boutique.

What impact you can create at Chanel

Support Fashion Advisors on After Sales Services Cases

Provide support to Fashion Advisors to provide appropriate After Sales advice to clients, especially for more complex cases

Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients

Provide technical after sales advice to clients in the boutique as necessary

Improve After Sales Process & Elevate Know-how in Boutique

Coach Fashion Advisors to diagnose products and distinguish between repair and care services.

Ensure Fashion Advisors accurately update service details and estimates in CASS (Customer After Sales Services) system..

Guide Fashion Advisors on the product authentication quick check for all received items.

Coordinate with the Repair Centre on CASS follow-ups and service status updates.

Promote a positive After Sales mindset and culture within the boutique.

Partner with Boutique Management to help Fashion Advisors enhance the After-Sales client experience.

Work with the Client Engagement Expert to build loyalty and confidence among After Sales clients.

Support CASS user training and share Quality/After Sales topics during morning briefings.

Administration & Coordination

Update status and remarks in CASS and repair forms; communicate client needs to Repair Centre.

Clearly record repair status and client interactions in CASS/repair forms.

Validate client contact details and preferred communication methods.

Quality Control & Reporting

Gather and report client feedback on product quality to Manager.

Share product quality alerts with the retail team as needed.

Track commercial decisions and reasons; collaborate with Management to address issues and gaps.

Repair & Care Stock Maintenance

Manage repair and care inventory; conduct weekly stock-takes in boutiques.

Work with Fashion Advisors to remind clients to collect their items.

You are energized by

Collaborating with a dedicated team in a dynamic, fast-paced retail environment—locally and internationally.

Making a business impact by supporting both colleagues and clients.

What You will bring

At least 3 years' experience in after sales or product quality control. Experience from luxury business will be highly advantageous.

Strong computer skills (Emails, Excel, MS Office).

Excellent communication and interpersonal skills in both Thai and English.

Team-oriented, client-focused, and service-minded.

Able to work boutique hours, including weekends and public holidays.

What Chanel can offer you

The chance to join a world-renowned luxury brand known for its heritage and innovation.

Ongoing training and development opportunities.

A supportive team environment that values your contributions.

Competitive compensation and benefits.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.