Manager, Ramp Operations - Sales (remote Opportunity) - Remote Eligible

Manager, Ramp Operations – Sales

Hyatt Hotels Corporation seeks an enthusiastic Manager, Ramp Operations – Sales to join the Ramp Operations Team. In this role, you will be collaborating closely with the broader commercial services team, including Revenue and Marketing, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate change makers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule and location
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

Qualifications:

This role is responsible for driving top-line sales performance across a portfolio of newly opening or transitioning hotels during the critical ramp-up period. This role ensures that short- and mid-term sales strategies are tailored to each hotel's unique positioning and market entry goals. This individual proactively identifies and pursues revenue-generating opportunities through market intelligence, strategic targeting, and professional selling practices. Key focus areas include the negotiated transient and group segments, prospecting and converting new business, and working closely with hotel teams to execute against property-specific commercial goals. The role leverages data, sales tools, and lead generation platforms to optimize funnel management, respond to inbound demand, and drive proactive outbound sales efforts. This position is instrumental in creating sales traction for hotels during a time of heightened need, requiring agility, strong communication, and a deep understanding of sales systems, hotel operations, and ramp strategy.

Additional responsibilities include:

• Serve as the primary sales driver for a portfolio of opening and transitioning hotels across Hyatt's global portfolio.
• Manage incoming group and transient business leads from a variety of internal and external sources with professionalism and urgency.
• Qualify leads, understand hotel goals, and create customized proposals that align with both client needs and property objectives.
• Utilize Hyatt's Envision and CSM sales platforms to manage accounts, track pipeline activity, and maintain accurate records of engagement.
• Conduct proactive outreach to secure new business across assigned properties.
• Perform in-depth market research and competitive analysis to identify target accounts and white space opportunities.
• Develop account strategies using market intelligence and Envision data to build long-term demand for ramping hotels.
• Leverage Hyatt's tools and databases to uncover new accounts and nurture emerging segments during hotel transitions.
• Provide regular updates on lead status, prospecting activity, and conversion progress.
• Use internal dashboards and analytics tools to measure effectiveness and adjust strategies in real time.
• Ability to travel up to 15%

Experience Required:

• 3–5 years of hotel sales experience, preferably in a centralized, multi-property, or above-property environment.
• Deep understanding of the group and corporate transient segments.
• Proficient in Hyatt's Envision, CSM, and Cvent Transient platforms or equivalent CRM/RFP tools.
• Exceptional communication, negotiation, and client engagement skills.
• Proven ability to manage multiple hotel stakeholders and adapt sales strategies accordingly.
• Detail-oriented with strong organizational and analytical skills.
• Comfortable working in a fast-paced, high-visibility ramp-up environment.
• Bachelor's degree in marketing, Communications, Business, or a related field required

Experience Preferred:

• Experience with hotel openings, transitions, or ramp performance is highly desirable.
• Knowledge of Hyatt's commercial ecosystem and regional sales structure.
• Ability to work independently and in an agile environment, while thriving in a collaborative, matrixed team.

The salary range for this position is $95,000 to $105,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Reality Check: Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

Primary Location: US-IL-Chicago

Organization: Hyatt Corporate Office

Pay Basis: Yearly

Job Level: Full-time

Job: Commercial Services Strategy

Req ID: CHI015071

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.