Sales Coordinator (transient)

Join Park Hyatt Chicago as a Sales Coordinator (Transient)

Elevate your career in hospitality excellence by joining Park Hyatt Chicago as a Sales Coordinator (Transient). Be the architect of unforgettable experiences in luxury hospitality. The role: As the Sales Coordinator (Transient), your primary role is to perform general office duties to support Transient Sales initiatives with both Luxury VIP Consortia and Corporate Negotiated Accounts. The Sales Coordinator (Transient) will assist Directors with administrative duties including, but not limited to, processing leads, customer interactions including travel agency and corporate negotiated account management, follow-up, and processing reports. Furthermore, they will communicate to other departments as directed by Managers and assist with any other administrative tasks in order to successfully execute an event from beginning to end. The ideal candidate will demonstrate strong customer service skills, initiative, time management, and ability to meet deadlines.

Responsibilities (Include but are not limited to):

• Learn and manage digital sales systems (e.g. Reserve, Envision, Opera, Open Table, CVENT Transient) and understand the hotel's sales strategies (e.g. rates, fees, budgeted goals, etc.).
• Assist in selling the hotel as a whole as directed by the Sales Managers.
• Provide high-level administrative support by conducting research, preparing statistical reports, and collecting and processing sensitive data.
• Answer telephone and email inquiries in an efficient pleasant manner.
• Own the booking process from quotes, reserving, confirmation, collecting pre-arrival information and setting the operations team up for success prior to guest arrival.
• Takes initiative on projects and improving processes under the supervision of managers and directors.
• Consortia platform website updates and management.
• Input RFP's on behalf of Director of Luxury Sales into CVENT Transient during RFP season.
• Meets with clients in the absence of the Sales Managers to effectively and professionally convey details of the sale to the client.
• Manage & maintain sales executives and managers schedules, appointments and travel arrangements.
• Assist Director of Luxury Sales with travel agent communication and management, daily reporting, guest amenities and communication as needed.
• Serve as a professional liaison between all departments of the Hotel.
• Support General Manager with various administrative tasks including but not limited to compiling reports, digital presentations, maintaining office supplies, scheduling, etc.
• Maintain confidentiality of proprietary information pertaining to guests and coworkers.
• Acts as a Park Hyatt brand ambassador in all connections and communication.
• Any other tasks as assigned by Director of Sales, Marketing & Events, Director of Luxury Sales and/or General Manager.

Wage Information: The starting hourly rate for this position is $27.75. This reflects the competitive compensation expected at Park Hyatt Chicago. Actual pay will be commensurate with experience. This position is also eligible to earn overtime and premium pay under certain circumstances.

We Are Evolving The Future Of The Hospitality Industry: Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

We're Opening Doors For All: No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.

"Care Connects Us" Is Our Guiding Principle: It's the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It's how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

Benefits:

• Health Insurance Eligibility: Available after 30 days of employment.
• 401(k) Eligibility: Available after 30 days of employment.
• 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
• Monthly Fitness Membership Reimbursement: Available up to a specified limit.
• Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
• Paid Time Off & Holidays: Provided according to company policy.

Perks:

• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.

Qualifications:

• Experience: Administrative, reservations and/or sales experience.
• Teamwork: Collaboration with the sales team and other departments is common. Being able to work well in a team is an important quality. This is a priority for this position.
• Organizational Skills: Strong organizational skills are essential for managing and prioritizing tasks, handling paperwork, and maintaining order in a fast-paced sales environment.
• Communication Skills: Effective communication skills, both written and verbal, are crucial for interacting with clients, sales teams, and other stakeholders.
• Customer Service: This position often deals with customer inquiries and concerns. Customer service skills are important for aiding and maintaining positive relationships.
• Computer Proficiency: Proficiency in office software such as Microsoft Office (Word, Excel, PowerPoint) and familiarity with Canva is a plus.
• Attention to Detail: This position needs to be detail-oriented to ensure accurate record-keeping, data entry, and processing of sales-related documents.
• Multitasking Abilities: The ability to handle multiple tasks simultaneously is valuable in a sales administration role where there may be various responsibilities to manage.
• Adaptability: The sales environment can be dynamic, and priorities may change. Being adaptable and flexible is beneficial in handling evolving tasks and challenges.
• Flexible Schedule: Some nights, weekends, and Holidays may be required as requested by your leadership team.

Join Park Hyatt Chicago and become part of a legacy where excellence isn't just a standard—it's a way of life. Elevate your career with us!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-IL-Chicago

Organization: Park Hyatt Chicago

Pay Basis: Hourly

Job Level: Full-time

Job: Administrative

Req ID: CHI014934

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.