Sales Coordinator - Philadelphia, PA

Sales Coordinator - Philadelphia, PA

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world's most impactful entrepreneurs to innovate better and faster.

We have locations in Boston, Cambridge, Philadelphia, Providence, St. Louis, Rotterdam, Warsaw, Berlin, Fukuoka, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.

About The Role

The Sales Coordinator's primary role is to champion all back-end processes with an emphasis on billing administration, and streamline administrative tasks while simultaneously supporting sales teams at multiple sites. The Sales Coordinator works closely with the Finance Accounts Receivable team, gaining insights into both the sales realm and accounting. Success in this role both enhances the client experience, improves business processes and revenue-related results, and empowers the local sales team to focus on revenue-generating activities and partnerships.

Your Day-To-Day Work

Billing & Finance Tasks:

• Manage weekly AR Delinquency process for CIC St. Louis and CIC Philadelphia workspace clients
• Act as primary contact for client billing questions and invoice inquiries via written communication and phone calls
• Act as the primary point of contact to Finance, Accounts Receivable, ensuring consistent and open communication for efficient management of high volume billing status updates
• Perform monthly invoice review and manage discrepancies
• Support new client financial onboarding process including deposit collection
• Coordinate quarterly broker payments

Client & Team Communications and Support:

• Team support will include remote support, requiring focus on clear, consistent and open communication
• Support sales teams with new client onboarding
• Create proposal decks for prospective clients when requested by Sales
• Manage Alternate Name requests

Sales Enablement:

• Participate in global sales enablement teamwork and collaborative projects focused around process improvement such as the delinquency process
• Alongside Global Director, Sales Enablement, create and trial Events Delinquency support initiative
• Streamline and centralize processes across sites with other sales coordinators and Global Sales teammates
• Set up and maintain web broker platforms to enhance CIC's visibility on sites

Custom Needs:

• Support each site's sales team in unique initiatives and priorities

What Success Looks Like:

In this role, you'll excel by supporting and identifying opportunities for workflow efficiency improvements across Sales and Finance. You'll play a key role in managing tasks that enable Sales and Relationship Managers to focus on high-value, revenue-generating activities. Your impact will be seen through increased sales team efficiency and productivity, reductions in outstanding delinquency balances, and time savings across Sales and Finance functions. Additionally, addressing unique site needs and goals, then sharing insights for global process improvement, will be central indicators of your effectiveness.

About You

We value service-minded, detail-oriented, and proactive individuals who bring curiosity, adaptability, and a drive to learn. As our ideal candidate, you have a natural aptitude for numbers and data accuracy, thrive in organizing complex information, and bring a structured approach to your work. You are communicative, analytical, and naturally helpful, thriving both independently and as part of a team. You stay calm under pressure, anticipate needs, and approach challenges with a problem-solving mindset.

You Have:

• Strong organizational skills with meticulous attention to detail
• Excellent written and verbal communication abilities
• Interpersonal skills that foster positive relationships
• Comfort working autonomously and managing multiple priorities
• Experience with CRM systems (e.g., HubSpot) and Microsoft Office Suite; exposure to billing processes a plus
• Ability to streamline workflows, maintain accurate data, and improve operational processes
• A track record of staying composed in fast-paced or detail-intensive environments

Our Offer:

• Starting compensation is $68,000
• 100% company-paid premium healthcare and dental benefits for the employee and their children.
• 100% company-paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.