Head Of Aftersales(gree AC)

Head Of Aftersales

CIG Motors Company Limited is one of the African subsidiaries of Choice International Group. We are the exclusive premiere representative of leading Chinese automotive giants, including GAC Motors, JMC Motors, Dongfeng Motors, FAW Group, and Wuling Motors, within the Nigeria and Africa market.

CIG have consistently expanded our market presence nationwide through strategic partnerships and alliances, delivering a portfolio of high-quality and premium vehicles into the African market. We prioritize customer satisfaction and strive to exceed expectations. Our dedication to quality, innovation, and growth remains unwavering as we continue to shape the automotive industry landscape in Nigeria and beyond.

Job Description

We are a leading global HVAC brand delivering high-performance cooling solutions across residential, commercial, and industrial markets. We are seeking a highly experienced and commercially-minded Head of Aftersales to lead and grow our aftersales division as a full-scale business operation.

Job Summary:

This role requires a strong leader who can transform aftersales into a profit-generating business unit while driving operational excellence, customer satisfaction, nationwide coverage, and continuous service innovation.

Key Responsibilities:

1. Aftersales Business Leadership & Strategy

• Lead the aftersales function as a strategic business unit with full P&L responsibility.
• Develop and implement a nationwide aftersales business strategy aligned with the company's commercial and market expansion goals.
• Identify new revenue streams in services, AMC, parts, extended warranty, and technical solutions.
• Drive year-on-year business growth, profitability, and operational efficiency.

2. Nationwide Service Operations Management

• Oversee all service centers, service partners, and dealer networks across the country.
• Ensure best-in-class service delivery with high efficiency, reliability, and consistent technical standards.
• Strengthen nationwide coverage, response times, and customer touchpoints.

3. Technical Excellence & Quality Assurance

• Ensure top-tier technical capability in troubleshooting, VRF diagnostics, inverter AC systems, and product support.
• Implement quality standards, audit processes, and service procedures across all regions.
• Increase First-Time Fix Rate (FTFR), reduce TAT, and elevate NPS/CSAT scores.

4. People Leadership, Training & Development

• Lead and mentor nationwide aftersales teams, including engineers, technicians, and service partners.
• Drive technician certification programs and continuous technical upskilling.
• Build a high-performance culture focused on excellence, accountability, and customer experience.

5. Warranty, Parts & Service Network Management

• Oversee warranty administration, claims validation, and escalation management.
• Ensure availability of genuine spare parts, stock planning, and cost optimization.
• Manage service partner contracts, SLAs, performance reviews, and compliance.

6. Customer Experience, Escalations & Dealer Relations

• Strengthen customer retention through quality service delivery, transparency, and responsiveness.
• Manage major escalations, institutional clients, and key account aftersales support.
• Foster strong relationships with dealers, distributors, and service partners nationwide.

7. Reporting, Compliance & KPI Management

• Develop and track national service KPIs, dashboards, and operational metrics.
• Deliver monthly business performance reports, profitability analyses, and improvement plans.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

Requirements

• Degree in Mechanical/Electrical Engineering or related field.
• 10+ years in HVAC aftersales or service operations, with at least 5 years in senior leadership or national management roles.
• Proven experience managing a nationwide service operation or aftersales business unit.
• Strong technical knowledge of inverter air conditioners, VRF systems, and advanced diagnostics.
• Strong business acumen with P&L and commercial management experience.
• Excellent leadership, communication, and stakeholder management skills.
• Data-driven decision-making, strategic thinking, and process improvement capability.
• High customer orientation and strong problem-solving skills.

Benefits

• Competitive Salary
• 13th Month Allowance
• Leave Allowance
• Monthly Performance Bonus
• Retirement Savings
• Medical Coverage
• Group Life Insurance
• Opportunity to work in a fast-paced and dynamic environment