Studio Sales Team Lead - Short Pump

Studio Sales Team Lead

CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our sales teams in our Richmond, Virginia studios. The Studio Sales Team Lead is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.

Responsibilities

Staffing:

• Assist in planning and execution of all aspects of staffing for the front of studio, including recruitment, hiring, training, and evaluation as necessary
• Optimize and publish the Studio Team schedule
• Assist with all new hire paperwork and on-boarding
• Monitor class performance and communicate any schedule changes with the Studio Team

Marketing:

• Help coordinate on-going community outreach
• Help promote CITYROW to new businesses
• Assist owner establishing sales objective by team member
• Ability to carry out studio promotions and events, if needed
• In studio chalkboard management/maintenance
• Assist coordinating seasonal studio decorations and window space maintenance

Team Development:

• Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service
• Lead by example in all areas of communication, management, leadership, and service
• Assist with holding monthly Studio Team meetings
• Build a strong team environment

Customer Service:

• Serve as a resource to the Studio Team for any client related questions
• Resolve and attend to any client issues/requests
• Focus on engaging with all guests, selling memberships, class packages, and product offerings

Operations:

• Oversee daily operations of this studio
• Assist in managing inventory of studio supplies and sales of merchandise
• Ensure cleanliness standards are met and maintained.
• Assist with ongoing maintenance on studio space and equipment as needed
• Submit weekly performance reports to the Manager/Owner
• Help oversee and process group/private bookings
• Respond to Closing Emails when necessary
• Handle member complaints
• Work with senior management to ensure all policies and procedures are properly implemented

Qualifications

• Business management experience in fitness, hospitality or wellness
• Passionate about fitness, wellness and living a healthy lifestyle
• Strong problem solving skills
• Team leader and a self-starter
• Ability to multitask, prioritize effectively, and delegate when necessary
• Superior communication and interpersonal skills
• Able to receive and give performance feedback effectively
• Proficient in Microsoft Office (Word, Excel)
• Part-time; weekend coverage required