Sales Operations Analyst

Sales Operations Analyst

The Sales Operations Analyst will join our team of Sales Operations & Salesforce.com Development responsible for enabling our sales and marketing teams with critical information needed to reach our revenue goals. This role is a key member of the team that leads reporting, enablement and process improvement across the commercial teams.

Responsible for managing a high volume of daily, weekly sales reports and supporting territory managers and leadership with ongoing improvements to the CRM platform.

Location: Onsite/Remote: Preferred Onsite, eligible for Hybrid/Remote.

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.

Your responsibilities include:

• Collect, analyze, and deliver weekly, monthly, and quarterly sales performance metrics for the sales team and executive leadership.
• Build and maintain dashboards and KPIs that drive deal velocity, win rates and bookings growth.
• Administer variable compensation plans for the global sales organization, ensuring accurate and timely calculation of commissions and incentives.
• Prepare required commercial reports (IDN/GPO fees, rebate calculations, etc.) and support ad-hoc reporting needs with accurate, data-driven insights.
• Drive sales effectiveness by managing cross-functional initiatives, improving sales processes, and enabling teams with the tools and insights they need to succeed.
• Maintain product and equipment knowledge.

Salesforce Administration:

• Assist in declarative Salesforce configuration to support business needs with accuracy and minimal errors.
• Train and support Salesforce users to increase adoption and effectiveness.
• Manage user profiles, roles, and permissions to ensure secure and appropriate access.
• Gather and translate business requirements into Salesforce solutions through metrics, filters and groupings.
• Perform data management tasks using tools like Data Loader, Import Wizard and bulk update/export tools while ensuring data integrity.
• Make simple user interface adjustments as needed.

Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The skills you need include:

• Understanding of data structures and how to pull and analyze data.
• Development of practical solutions to problems with high attention to detail.
• Excellent communicator, both written and verbal.
• Bachelor's degree in Business Administration, Data Analytics, Information Systems or an Associate's degree with 2+ years relevant work experience.

What makes you stand out:

• Advanced Excel proficiency (pivot tables, v/x-lookups, index-match, etc.)
• Experience working with Salesforce.com, Tableau, HubSpot and ERP integrations.
• Salesforce Administrator Certification (ADM 201)

At CIVCO, you are empowered to create a career that will take you where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box, and autonomy to lead from any position within the company. We offer a competitive benefits package including parental leave, hybrid work and flexible hours, relaxed dress code and 8 hours of community service annually to name a few.

An Equal Opportunity Employer, CIVCO requires a diversity of people, perspectives, and ideas to address the complex challenges of our global business. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran or status as a qualified individual with disability.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.