Customer Service (Inside Sales) Representative

Full-Time Customer Service (Inside Sales) Representative

This role will act as a liaison, to provide excellent customer service, manage inside sales activities, and help our customers find the right solutions. This role requires a proactive individual with a passion for helping customers and contributing to the growth of our business.

Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat in a professional and efficient manner.
• Provide information about products, pricing, availability, and order status to customers.
• Process orders and follow up on order status, ensuring timely delivery and customer satisfaction.
• Assist with inside sales activities, including lead generation, quotes, and order processing.
• Build and maintain strong customer relationships to drive repeat business and customer loyalty.
• Collaborate with internal departments (sales, production, logistics) to address customer needs and resolve issues.
• Maintain accurate records of customer interactions, orders, and communications in the ERP system.
• Monitor customer accounts and suggest new products or services based on customer needs.
• Respond to customer complaints and issues promptly, ensuring positive resolutions.
• Manage product returns, exchanges, and warranty claims as required.
• Assist in preparing reports and analyzing sales trends to support business decisions.

Competency of Position Requirements:

• Previous experience in customer service, inside sales, or a related role; experience in a fast-paced, high-growth manufacturing environment preferred but not required.
• Familiarity with ERP systems (Enterprise Resource Planning) and experience with Microsoft Office Suite (Excel, Word, Outlook) and Google Suite.
• Strong communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills with a customer-centric mindset.
• Team-oriented with a collaborative approach to work.
• Ability to work independently and take initiative to resolve issues and support the sales team.

Job Qualifications:

• Must have 3 to 5 years experience in a customer service field.
• High School diploma or equivalent required.
• Business to Business work experience is preferred.