Genuine Parts Inside Sales Analyst

Genuine Parts Inside Sales Analyst

Cleaver Brooks is looking for a Genuine Parts Inside Sales Analyst to join our team. The Genuine Parts Inside Sales Analyst researches technical drawings/diagrams/archives to ensure appropriate parts are quoted and ordered, receives and edits orders for replacement parts, enters orders in the parts system and monitors orders to ensure timely and correct items are received by the customer and maintains files and records pertinent to order.

Any salary estimation specified in this job board may or may not be aligned with our organization's pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details! Title: Genuine Parts Inside Sales / Analyst (Multiple Levels Available) Location: Milwaukee, WI

The Opportunity We are hiring for our Genuine Parts Inside Sales / Analyst team, with opportunities available at multiple levels depending on your experience and skillset. Whether you are early in your career and eager to learn, or a seasoned technical professional ready to provide strategic support, this role offers a career path designed for growth.

Our team members are trusted Rep Champions — building relationships of trust with our representatives, ensuring their questions are answered, and helping them win orders. If you enjoy solving problems, working with technical details, and supporting customers in a fast-paced environment, this role is for you.

What You'll Do Depending on your level of experience, responsibilities may include:

• Preparing accurate and timely quotes for Genuine Parts across one or more product lines (Firetube, IWT, PWS, Modular, Burners, Modernizations).
• Researching technical drawings, BOMs, and product documentation to verify accuracy.
• Serving as a Rep Champion — acting as a point of contact for assigned representatives, monitoring cases, and ensuring rep satisfaction.
• Following up on quotes proactively to help representatives win business.
• Performing ERP lifecycle maintenance (BOM corrections, asset updates, data integrity).
• Handling escalated technical or rep-related inquiries.
• Mentoring junior team members as you grow in the role.

What You'll Bring

• A strong commitment to customer/rep success and relationship building.
• Interest in learning our products and the ability to grow from a single product line to multiple product families.
• Excellent communication skills — clear, professional, and responsive.
• Attention to detail and accuracy in quoting.
• Comfort with technical problem-solving, ERP systems, and Microsoft Office.
• Education and experience will determine starting level:
• Specialist (I/II): High school diploma required; Associate's/Bachelor's preferred; 0–5 years of experience.
• Analyst (I/Senior): Bachelor's preferred; 5–10+ years of experience in inside sales, technical support, or ERP-related role.

Benefits of Being a Cleaver-Brooks Employee:

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who is Cleaver-Brooks: Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network's ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper. By applying for this job and providing your mobile number, you consent to receive an initial text message from a Cleaver Brooks Talent Team member. You will have the option to opt out upon receiving the message. Messages may include updates on your application, scheduling initial screenings or interviews, and similar communications. Standard message and data rates may apply, and message frequency may vary.