Senior Sales Operations Specialist, Enterprise

Senior Sales Operations Specialist, Enterprise

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Senior Sales Operations Specialist, Enterprise to join Clio's Revenue Operations team. This role is available to candidates in Vancouver, Calgary or Toronto.

What Your Team Does

Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement, Customer Support and Payments by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who You Are:

You will be working on the Sales Operations team in the Revenue Operations department. Your team is responsible for enabling sales operational efficiencies and data-driven decision making, and promoting a world-class sales organization. This role will be cross-functional with deep partnerships with many areas of the business: primarily Sales and additionally, Customer Success, Data Insights, Marketing, Finance, Product, and Business Operations.

We are looking for someone who cares deeply about Sales and their unique needs in order to be able to drive efficiencies and create ideal prospecting and buying experiences. The ideal candidate would have a passion for operations and a desire to deeply understand the complex challenges that our Sales teams face. You need to thrive in a fast-paced, rapid growth environment, where you are faced with new opportunities and challenges often.

What You'll Be Doing:

1. Lead and own strategic projects on the Revenue Operations roadmap.
2. Identify gaps and inefficiencies in our sales processes then define and scope requirements to solve for increased revenue, improved salesforce efficiency, and scaling our business effectively.
3. Attend and participate in forecast meetings supporting Sales Leadership in the weekly roll-up of their forecast.
4. Make strong recommendations for iterative process and workflow improvements in Salesforce CRM.
5. Optimize the configuration and adoption of our Sales Organization's tech stack (Gong, SalesLoft, and Chili Piper) and provide support for documentation and training.
6. Collaborate cross-functionally on go-to-market initiatives with other departments (Revenue Enablement, Marketing, Product, Sales).
7. Partner and support multiple business stakeholders (legal, finance, marketing) to roadmap and develop operational best practices.
8. Subject matter expert on various Sales functions, teams, and processes.
9. Prioritize and support ad hoc requests and troubleshooting.
10. Other duties as required.

What You Bring:

• 4-8 years of relevant experience in Sales Operations, Business Operations, or related experience
• 3+ years of experience working with Salesforce Lightning
• Experience with configuring and using sales technologies is a bonus e.g. SalesLoft, Chili Piper, Gong, Outreach, Chorus, Leandata
• Proficient knowledge of SFDC objects and object relationships (Salesforce Admin certification is a bonus but not required)
• Meticulous organization, high standards of accuracy, and strong attention to detail
• Experience with managing org-wide change
• High proficiency in Google Sheets or MS Excel
• Experience working with BI tools, analyzing data, and extracting insights.
• Natural curiosity and drive to improve
• Experience with Enterprise segment
• Ability to learn quickly and adapt to new and changing systems / tools
• Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
• Manage project components through their lifecycle, including ideation, build, release, and monitoring.
• Demonstrate a keen interest in improving your craft by using AI

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $100,300 to $135,700 CAD. Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

Diversity, Inclusion, Belonging, and Equity (DIBE) & Accessibility:

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity, and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.