2025 Management & Sales Training Program

Cortez Center Operations Coordinator

Function: To provide administrative and operational support to the Service Center and Thrift Store, including but not limited to supporting seasonal assistance/projects, seasonal fundraising efforts, such as our Christmas Kettle fundraising campaign, coordinating local volunteers, maintaining physical and electronic databases, providing social services to clients, and assisting the Thrift Store Manager with certain daily operations. This position will split time between the center's office and our thrift store.

Duties and Responsibilities

Case Management/Work:

Ascertain needs of clients. Determine if emergency need fits TSA guidelines and prepare complete case information sheets. Obtain photo ID, and other required documentation. Identify appropriate resources and make appropriate referrals. Update application forms, information forms, and other client forms. Data input of case documentation using WellSky or other TSA databases. Assist with center programs and seasonal assistance efforts. Must have good working knowledge of TSA Family Services and all social services in the local area.

Administrative:

Manage walk-in clients and answer phone calls. Helps manage volunteers, including coordinating volunteers for fundraising and other special events. Assist in grant writing and fundraising. Work with vendors to obtain invoices, W9's and other relevant paperwork. Submit request for payments to AP Workflow, prepare all paperwork/vouchers, including all backup documentation required by auditors and submit to DHQ Finance Department for payment. Submit accurate weekly and monthly reports and statistics to DHQ in a timely manner using NSS application. Ensure office supplies and hospitality items (e.g., coffee, tea, water, restroom items) are replenished and well-stocked. Oversee the general appearance and cleanliness of shared office spaces. Identify and report facility issues such as needed repairs, safety hazards, or supply shortages to the Service Center Director. Attend meetings and trainings as requested.

Thrift Store:

Oversees the following functions: Oversee their center's homeless clothing program and all documentation needed for said program. Assist the Thrift Store Manager in keeping the store clean, well-organized and clutter-free. Recruit, train, oversee, and schedule dependable volunteers. Maintain responsibility for store keys. Keep store stocked with paper and cleaning products. Assists the Thrift Store Manager with the following functions: Cash management which includes counting cash drawers, preparing deposits, ringing in sales, counting back change, recording daily and monthly numbers. Transporting donations and purchases in and out of the store.

Education, Experience, Skills, Qualifications

Education: Associate's degree or at least two years in a related field or professional experience in a related human services program. Bilingual in Spanish strongly preferred.

Skills/Qualifications:

• Strong communication and writing skills
• Strong leadership and organization skills
• Strong customer service skills
• Ability to work effectively with other employees, agencies, and the public
• Ability to maintain confidentiality
• Proficiency in Microsoft and other computer programs (Word, Excel, etc.)

Driving: If the position requires driving: A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required. An MVR will be processed every year in accordance with The Salvation Army's policies.

Background Check: Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.

Physical Requirements: Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.