Sales Support Specialist

Sales Support Specialist

We are looking for a dedicated and detail-oriented Sales Support Specialist to join our team in Monument, Colorado. In this contract-to-permanent position, you will play a key role in ensuring the smooth operation of our sales processes by managing orders, coordinating with multiple departments, and maintaining accurate records. This onsite role is perfect for someone who thrives in a fast-paced, team-oriented environment and is eager to contribute to a growing organization.

Responsibilities:

• Provide administrative and operational support to the Sales Manager to ensure seamless sales processes.
• Accurately process customer orders for parts, full systems, and warranty claims, ensuring timely delivery.
• Handle the packing and shipping of parts and warranty equipment to meet customer needs.
• Communicate with field teams to provide updates on orders and address inquiries related to parts and systems.
• Maintain and update production and scheduling boards both digitally and physically for accuracy.
• Manage production schedules and departmental documentation using SharePoint and other tools.
• Serve as a backup for invoice processing and assist with digital inventory tasks such as transfers, refurbishing, and order fulfillment.
• Contribute to Quality Control efforts by assisting with warranty-related data entry.
• Oversee the organization and logistics of the company's rental inventory to ensure availability and accuracy.
• Collaborate with team members to resolve issues and ensure efficient daily operations.

Requirements:

• High school diploma or equivalent.
• At least 1-2 years of relevant experience in sales support or a similar role.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and SharePoint.
• Familiarity with ERP systems like NetSuite is preferred.
• Strong verbal and written communication skills for effective collaboration.
• Exceptional organizational skills with a keen eye for detail and the ability to multitask.
• Self-driven with a results-oriented mindset.
• All candidates are required to undergo background checks and drug screenings prior to employment.