Rep 2, Indirect Channel Sales

Retail Sales Representative

Responsible for assessing customer’s needs in a local retail store location; educates them by helping them understand the benefit of available services and communicates advantages to consumers. Assists customers and drives sales of Comcast’s services including HDTV, high speed internet and digital telephone services. Sells the best possible solution to meet individual needs and delivers superior experience to customers every day. Is accountable for individual results and impact on team. Acts as a resource (Lead) for colleagues with less experience. Works with moderate supervision/guidance.

Core Responsibilities

• Advises customers and answers questions relating to products and services, billing and all other inquires. Guides customer throughout sales process to educate them about Company products and services.
• Solicits customer’s potential product needs and promotes the appropriate product to meet their needs. Communicates and demonstrates a high level of comfort selling Company products and services.
• Consults with customers regarding product specifics and pricing options, as well as the Company competitive advantages. Resolves customer billing discrepancies, prepares work orders, arranges for service appointments and ensures appropriate follow-up procedures are met.
• Achieves and exceeds sales goals within the guidelines established by local market. Reports daily on the number of sales contacts and other metrics as required.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Skills

Customer Experience (CX), Retail Sales, Sales

Compensation

Primary Location Pay Range: $16.41 - $24.61 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education

High School Diploma / GED

Certifications

(if applicable)

Relevant Work Experience

2-5 Years