Associate Sales Director - Maternity Cover

Associate Sales Director - Maternity Cover

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world's best brands. With end-to-end capabilities across Strategy + Talent + Technology, we're helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. Join us!

The Associate Sales Director is responsible for client relationship management, client retention, team performance and development, business execution, process strategy, drive the generation of revenue and business growth by leading a team of Sales Managers and Senior Sales Managers assigned to different client partnerships. Accountable for driving team performance and the successful delivery of our solutions: Inside Sales, Customer Success, Revenue Retention, Sales Enablement and Channel Management. Possess extensive experience driving successful, solution oriented client engagement, delivering exceptional client service and driving high client retention. Responsible for professional development of their team, including coaching, training, and continuous performance evaluation. Leads a moderately complex portfolio, with reasonable variability in client needs, geography, and client complexity.

Duties and Responsibilities:

• Lead, develop, and motivate management team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Ensure team alignment to achieve operating plan targets, sales targets, and customer performance targets (CPTs)
• Support the management of account portfolio profit and loss (P&L) to hit gross margin targets
• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities
• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and ensure the team is up to date with the latest trends and market direction
• Act as a point of escalation for the client and respond in a timely manner to any issues raised
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client with alignment on CPT
• Create and deliver quarterly business reviews at regional/global level and participate in global business reviews conducted by the Account Manager
• Work closely with client contact on reporting, forecasting, and pacing
• Prepare internal and external communication regarding expansion opportunities and progress to achieving sales goals, business insights and benchmarking
• Work across the larger organization to successfully launch and manage client-specific programs
• Create an environment that encourages expansion by making our value visible
• Ensure high level of professionalism during all interactions with team and client
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross functional teams to identify opportunities to optimize sales processes, systems and achieve a superior customer experience
• Participate in client sales meetings, channel conferences and other events that support further development of the client partnership
• Update client information in Salesforce and other repositories
• May represent the Global Sales Delivery Leadership organization in internal meetings
• Ability to manage deviations from client contract(s) and scope change, including consultative evaluation and support

Qualifications Required Qualifications:

• 5-7 years of proven work experience in a sales leadership role (or similar) with 5+ years of experience in B2B customer facing roles for national accounts with both services and support
• Extensive experience driving successful, solution-oriented client engagement; handling difficult internal and external business challenges; and delivering exceptional client service that results in high client retention
• Excels at building and maintaining internal stakeholder relationships
• Excellent people management, leadership, and coaching skills with superb record of developing and retaining high potential employees
• Excellent listening and problem-solving skills
• Excellent communication skills (verbal, written), both internally and externally
• Comfortable and has experience working in a matrix environment
• Advanced knowledge of Microsoft Office programs

What we offer:

• Mentoring, training, and career development programs
• Happiness programs and internal social events
• Additional medical plan: health and dental care (fully covered by the employer)
• Voluntary Sport Card (Multisport)
• Monthly food allowance
• Birthday Time Off
• Volunteer Time Off

Please send us your CV in English. Only short-listed applicants will be contacted. All applications will be treated as strictly confidential. Help us G.R.O.W. Join us

Location: BGR Sofia - Advance Business Center

Language Requirements:

Time Type: Full time