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Specialist, Renewal Sales
Renew customer contracts and identify upsell opportunities through customer engagement
Yokohama, Japan
Entry Level
4 hours agoBe an early applicant
Concentrix
A global business services company specializing in customer engagement and business performance improvement.
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Specialist, Renewal Sales
The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
Responsibilities:
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities
- Provide accurate weekly/monthly/quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Location: JPN Yokohama MM Park Building 11th Flr, 3-6-3 Minatomirai, Nishi-ku
Language Requirements: English, Japanese (Required)
Time Type: Full time
About Concentrix
A global business services company specializing in customer engagement and business performance improvement.