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Specialist, Sales Development (ANZ, English)
Engage customers to renew contracts and identify up-sell opportunities
Kuala Lumpur, Malaysia
Entry Level
3 days ago
Concentrix
Provides customer experience outsourcing, digital transformation, and business process services for global enterprises across diverse industries.
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Associate Sales Development
The Specialist Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
Responsibilities include:
- Working within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities
- Providing accurate weekly/monthly/quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiating steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Managing external competitive pressures and handling objections to retain customers or win new customers
- Managing a high volume of customer contacts through phone and email each day – majority of communication is outbound
- Working with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintaining the customer management system (CRM) to ensure all relevant data is captured
- Undertaking sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Working with a team and reporting directly to a Sales Manager
About Concentrix
Provides customer experience outsourcing, digital transformation, and business process services for global enterprises across diverse industries.