Sales Administrator

Sales Administrator

Salary Range: $60,000.00 - $80,000.00 Annually

Summary: The Sales Administrator plays a key support role within the Parksite sales organization. This position is responsible for ensuring timely and accurate processing of customer orders, effective communication between internal departments and external customers, and administrative assistance to Outside and Inside Sales Representatives. The role supports the company's growth objectives by reinforcing customer satisfaction and enabling the sales team to focus on revenue-generating activities.

Responsibilities:

• Assist with the management of customer orders in Infor, ensuring correct pricing, accurate account details, delivery instructions, and customer contact preferences.
• Partner with logistics and warehouse teams to track order fulfillment and delivery status; proactively address issues to avoid delays or customer dissatisfaction.
• Respond to customer inquiries related to product availability, order status, delivery, or billing in a professional and timely manner.
• Knowledgeable of customers and their SLAs. Monitor deviations from SLAs for further escalation to sales leadership.
• Serves as a customer experience champion to escalate follow-up by sales leadership.
• Provide post-order support by processing returns to inventory, customer credits, through internal WBO/WCO, FBO/FCO processes as required.
• Generate and distribute sales reports, promotional and growth opportunities, and performance metrics using Salesforce and internal reporting tools.
• Prepare and maintain customer pricing lists and order acknowledgments based on direction from Sales Representatives.
• Assist with sample orders, promotional material requests, and lead follow-up in coordination with the designated Merchandiser.
• Monitor and support resolution of credit holds, short payments, or invoice discrepancies in partnership with the Office Manager.
• Maintain accurate and organized customer details in both Infor and Salesforce, including contacts, preferences, historical orders, and documentation.
• Collaborate with Sales Leadership on territory planning, opportunity pipeline reporting, and customer follow-up initiatives.
• Support onboarding of new Sales team members with systems access, process training, and administrative setup.
• Participate in cross-functional process improvement initiatives aligned with Parksite's ownership behavior, "Be Process-Oriented".

Qualifications:

• Education: High school diploma or GED required; associate or bachelor's degree in business, sales, or related field preferred.
• Experience: Minimum 2 years of experience in a sales support, customer service, or administrative capacity, preferably in a distribution or building materials environment.
• Systems: Proficiency in Infor, Salesforce, and Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Skills & Attributes:
• Strong attention to detail with a high level of accuracy in data entry and documentation.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
• Proactive problem solver with a customer-centric approach.
• Team player who collaborates well across departments.

Work Environment:

This is a full-time, in-office position. The work is performed primarily in a professional office environment, with occasional interaction in warehouse or logistics settings. Standard hours are Monday through Friday, 8:00 AM to 5:00 PM.