Team Lead, Sales Development

Team Lead, Sales Development

ConnectWise is an industry and global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary

The Team Leader of Sales Development is responsible for leading a team of entry level to experienced professionals focused on operational excellence to the organization by ensuring sales targets and individual metrics are met. This role supports the Sales team's contribution to the growth of the organization by attracting new partners.

Essential Duties and Responsibilities

• Support initial onboarding and ongoing training for the whole SDR organization in the US
• Partner with sales enablement to prepare training content and team trainings
• Responsible for coaching, mentoring, overseeing development of new hires
• Support training in systems introduction, and oversee team KPIs and metrics of team members
• Conduct one on ones with team members
• Sets day to day operational objectives for the Sales Development team
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Leads sales efforts to build, forecast, identify, and address interdependencies
• Researches and documents risks and high-level change management issues and delivers status on a regular cadence
• Collaborates with cross-functional teams to develop successful sales campaigns
• Identifies, determines, and recommends corrective action to mitigate risks and potential impacts to the enterprise
• Assists with developing reporting and communication for executive leadership and enterprise on overall sales performance, risks, updates, and requests
• Recommends improvements on sales initiatives, delivery, and business analysis processes
• Assists in the operational and tactical aspects of managing multiple opportunities throughout the sales lifecycle, including planning, executing, and closing
• Drives sales-qualified opportunities of new partner agreements and introductory appointments

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and customer service skills
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Strong leadership qualities and abilities
• Strong organization and time-management skills
• Detail-orientated with the ability to multitask and adjust to new tasks and priorities
• Independently exercise excellent judgment, discretion, and sound reasoning in making important decisions
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and promptly
• Positive, can-do attitude and with willingness to work in a hyper-growth environment
• Knowledge of the IT field and industry standards

Educational/Vocational/Previous Experience Recommendations

• Bachelor's degree in related field or equivalent business experience
• 2+ years of relevant experience

Working Conditions

• Onsite based out of Amsterdam
• 0-10% travel may be required