Engineer II Inside Sales

Industrial Sales Support

This position is responsible for handling industrial key accounts and developing relationships with decision makers. The individual is responsible for handling simple escalation (process clarification) from customer service and recommending solutions to the customer. Additionally, he/she is also accountable for marketing related activities and assistance to new product development. This position covers the industrial accounts for Cooper Atkins including Industrial E Commerce accounts and Food Processors.

Sales Support

1. Create basic customer profile for segregating customer (as per territory/ markets/ application/ product family/ new or existing customer) to identify high priority customer.

2. Develop a foundational customer profile by categorizing customers based on territory, markets, application, product family, and whether they are new or existing customers. This segmentation will help identify high-priority customers.

3. Conduct a prequalification assessment for potential customers in accordance with Copeland's requirements and obtain approval from relevant stakeholders.

4. Request for product pricing from pricing administrator/Product manager for submission of sales quote

5. Submit the quotation to customer (Sales Manager) for review and approval.

6. Follow-up with Customer for feedback on the quotation and check on completeness and compliance of submitted quotation/proposal.

7. Document the opportunity (positive/negative) in master database (CRM Tool) for future reference.

8. Request for new customer account creation in Copeland system's

9. Submit the PO to customer service for Order entry.

Customer Relationship and Management

1. Manage small-mid size customers assigned to Manila and co-manage specific customers with US outside sales managers, in addition will manage Key Accounts identified by the U.S

2. Support post-sales activities by monitoring customer orders and creating status reports.

3. Recommend solutions to customers sales and/or technical concerns in a timely manner by collaborating with Engineering, Customer Service and/or other departments

4. Support Customer Service through the following:

a. Handle major technical issues and problems

b. Update on new products and prices created for customers

5. Recommends resolutions on customer issues and requests as follows:

a. Project proposals, parts quote, take-offs and programming/ labor requests

b. Product selection, cross-reference, and replacement

c. Material/ Product Returns/ Warranty

d. Pricing discrepancies

e. Lost or defective products during shipment

Creating Business Opportunities

1. Pursue new businesses opportunities by providing support to customers and US Sales Managers such as the following:

a. Identify leads, evaluate and set-up new End-user accounts

b. Ensure that identified opportunities are properly documented in Salesforce

c. Assist in setting up customers for Enterprise Management

2. Support business growth through the following:

a. Copeland brand cross-selling

b. Provide and follow-up complete and formal quotations sent

c. Provides product research and act on literature request

3. Support sales activities of the managed accounts as follows:

a. Point of contact for sales and technical issues on Cooper Atkins brand products, but not limited

b. Coordinate shipments to expedite requests and processing of orders

c. Decide on credit recommendation on short paid invoices

4. Recommend resolutions on pricing negotiations

Report Generation Presentation

1. Generate or create report based on standard template and submit to requestor.

2. Provide other ad hoc reports required by the sales team to achieve sales goals

Planning

1. Performs pre-sales activities for prospects in managed accounts:

a. Provide timely information and updates on products, services, solutions and on the company

b. Monitor developments with customers for proper timing and planning of new product development

2. Maintains the accuracy and upkeep of each customer account in the database through the following:

a. Update each customer profile

b. Ensure that customer information is current & updated in Salesforce like parent company, billing address etc.

3. Provide ad-hoc project/analysis support to the business as needed.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.