Sales Support

Job Title: Customer Service Representative

CoreBioLabs is a CAP accredited, CLIA certified, High Complexity reference laboratory specializing in cancer diagnosis. Our goal is to develop and provide innovative diagnostic tools to improve physician's capabilities through our urine cytology, molecular and pharmacogenetic testing. Our primary focus is the creation of innovative screening tests that can detect cancers and cancer precursors at their earliest stages, which correlates to less invasive treatments and cures, while decreasing mortality rates.

Responsibilities:

• Develop innovative partnerships/lab agreements with local and national reference labs/draw partners.
• Develop corporate accounts locally/nationally via various means of contact (email, Zoom/Teams calls, LinkedIn messaging, direct in-person calls, website contact, phone) as well as referrals from existing accounts, LinkedIn contacts, professional and personal relationships.
• Customer portal support - create portal access, corrections, etc.
• Greet customers with professional customer service and ascertain the reason for calling.
• Resolve customer complaints via phone, e-mail, or fax.
• Help assist in verifying account information.
• Place follow-up calls to assist accessioning personal with the retrieval of missing patient information for laboratory information system.
• Upload data into billing database.

Qualifications:

• 1-2 years office support experience
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Excellent communication skills including active listening.

Preferred Knowledge, Skills, and Abilities:

• Associate degree preferred
• Sales experience preferred.

Physical Demands and Work Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to access and navigate each department at the organization's facilities.