Inside Sales Representative

Inside Sales Representative

Core Job Duties – Inside Sales Representative

Customer Engagement & Experience

• Serve as the first-line, phone-and-counter expert for homeowners, contractors, and commercial builders—delivering a best-in-class buying experience for everything from backyard sheds to large steel structures.
• Conduct proactive needs assessments, ask probing questions, and translate customer visions into viable metal-building and component packages.
• Provide same-day quotes, lead-time updates, and order-status communications to keep projects on track and clients stress-free.

Sales Execution & Revenue Growth

• Drive daily sales volume by converting inbound inquiries and following up on open quotes, web leads, and lapsed accounts.
• Upsell products—trim, gutters, insulation, fasteners, doors, and accessories—to maximize average order value and customer satisfaction.
• Meet or exceed monthly revenue, gross-margin, and call-conversion targets to unlock uncapped commission potential.

Product & Technical Mastery

• Rapidly learn Fortify's full catalog—small custom sheds, post-frame kits, pre-engineered steel buildings, and every metal component in between—plus Cornerstone Building Brands' extended lineup.
• Interpret architectural drawings and load requirements; recommend the correct gauge, paint system, and structural options to meet code, budget, and aesthetic goals.
• Stay current on new SKUs, pricing updates, and industry trends to keep recommendations competitive and compelling.

Cross-Functional Collaboration

• Partner with the estimating, drafting, and logistics teams to hand off clean, accurate orders that flow smoothly through production and delivery.
• Coordinate with outside sales and contractor partners to support joint bids and ensure seamless customer handoffs.
• Provide real-time market feedback to branch leadership on pricing pressures, competitor activity, and product gaps.

Order Management & Administration

• Enter orders, change orders, and RMAs in the ERP system with 100% accuracy.
• Track open jobs through fabrication and delivery, troubleshooting issues promptly to safeguard timelines and client loyalty.
• Maintain detailed CRM notes to preserve account history and support future upsell opportunities.

Professional Development & Compliance

• Complete initial product-knowledge certification within 90 days.

Minimum Qualifications

• Working knowledge of the construction industry – familiar with basic building terminology, materials, and project workflows.
• 2+ years of outbound sales experience or 2+ years of customer-service experience in a fast-paced environment.
• Proven ability to hit call/quote targets, overcome objections, and close deals or resolve customer issues.
• Proficiency with Microsoft 365 (Outlook, Excel, Teams) and basic CRM/ERP order-entry systems.
• Strong written and verbal communication skills; comfortable reading tape measures, simple diagrams, or installation guides.
• Team-first attitude, high ethical standards, and willingness to learn an expansive product catalog quickly.

Preferred Qualifications

• 4+ years of inside or outside sales experience specifically within building components or the wider construction industry.
• Deep product knowledge of steel-building components (purlins, girts, panels, trim, fasteners) and post-frame building systems.
• Familiarity with interpreting engineered drawings, load tables, and local building-code requirements.
• Track record of exceeding revenue or margin targets in a commission-driven environment.
• Proficient in advanced CRM platforms (e.g., Salesforce, HubSpot) and quoting/configuration tools.
• Bilingual (English/Spanish) a plus for supporting a diverse customer base.

Why work for Cornerstone Building Brands?

The average total compensation is $60,000 - $70,000 annually + medical, dental, vision benefits starting day 1 + 401k and PTO. Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.