HVAC Sales/service Professional

Field Service Technician

Field Service Technician responsibilities include:

• Providing service and customer support during field visits or dispatches
• Managing all on site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions

Job brief

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document warranty process to ensure we are properly reimbursed
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements and skills

• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules, including emergency service.
• Familiarity with mobile tools and applications
• Technical degree or certification

Frequently asked questions

What does a Service Technician do?

Field Service Technicians ensure that customers have everything they need to get their job done. When it comes time for installation, repair or maintenance on equipment used in a production environment, they keep the client updated on any issues and progress.

What are the duties and responsibilities of a Service Technician?

Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit. They then determine what solution will be most effective in fixing it with minimal downtime.

What makes a Good Service Technician?

The ideal Service Technician is both meticulous and punctual. They strive to provide a great customer experience by arriving on-site quickly, accurately diagnosing problems, as well as fast repair times.

Benefits

401K with company match (to 3%); Oxford Healthcare packages; paid vacation; performance bonuses

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Compensation: $70,000.00 - $140,000.00 per year

County Comfort Home Solutions specializes in Heating & Cooling, Insulation, Energy Audits & our newest addition, Electric. With a push for going green, all electric HVAC systems have been in high demand, which pushed us to expand our company to suit our needs as well as our customers. We have affiliations with Contractor Nation, Dr. Energy Saver, Attic Systems Insulation and for the past 4 years have been a top installer of heat pump systems for ConEdison. Join our family owned & operated County Comfort Team! Check out our reviews, let our customers vouch for us!