Inbound Sales Representative (upgrade Queue)

Inbound Sales Representative (Upgrade Queue)

Cox Communications, Inc. Sales Individual Contributor No remote option; must work at a specified Cox location No Variable Hourly pay rate is $14.90 - $22.31/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $15,348.00.

Primary Responsibilities and Essential Functions

• Generate sales through inbound customer-initiated sales and billing calls routed through a queue in response to promotional marketing campaigns
• Attend required sales and product trainings and stay current on Cox services/solutions
• Upsell, cross-sell, and work to retain every customer with whom you interact
• Negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
• Use our customer database to tailor solutions and help customers understand their billing
• Take calls from customers who are calling about their bill or have general questions, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us
• Have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services
• Also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.