Sales Operations Analyst II

Sales Operations Analyst II

We are looking for a highly organized and proactive Sales Operations Analyst for lead routing and lead management within Salesforce to join our team. As a member of the Sales & Business Office (SBO) department, this role will be responsible for ensuring the timely and accurate transition of inbound leads to the correct sales team member based on established business rules. This role will also work to reduce poor quality leads from being routed to sales and report back to marketing and other departments on specific lead types, channels and or campaigns that are generating lower quality leads to be mitigated. Additional Sales Operations Analyst assignments aligning with the individuals' qualifications will also be assigned as needed.

What You'll Do

• Ensure the timely and accurate transition of inbound marketing leads to the correct sales team member based on established business rules.
• Research inbound leads for duplicates, open opportunities, account verification and current product status.
• Remove/reduce poor quality leads from being routed to sales to improve time efficiency.
• Reply to the dealer via email if the lead is for a solution they are either not eligible for at this time or the account is already a current customer for better dealer experience.
• Analyze, track and report back to marketing with insights into channels and campaigns that are generating lower quality leads to be mitigated.
• Identify trends to determine how to increase higher quality leads and/or better information to match inbound leads.
• Ensure timely resolution of customer requests according to pre-determined SLAs.
• Collaborate with the marketing and SBO departments to optimize lead routing process and completeness of lead data.
• Additional Sales Operations tier 1 related activities as time allows, such as referral assignment and ad hoc projects as needed
• Monitor and analyze lead quality, routing efficiency and partner with marketing and sales to troubleshoot errors.

What's In It For You

At Cox, we reward your hard work with meaningful benefits.

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are

Minimum

• Bachelor's degree in a related discipline (i.e. Marketing, Communications, etc.) and 2 years of experience in a related field (i.e. Marketing, Sales, Sales Operations etc.); The right candidate could also have a different combination, such as a master's degree and up to 2 years of related experience or 6 years' experience in a related field.

• Strong problem-solving skills

• Ability to work in a team-based environment and demonstrate initiative to work independently with minimal supervision.

• Work Ethic: Must be willing and able to "roll up the sleeves"

• Proficient in Salesforce and Microsoft Apps

• Excellent communication and interpersonal skills.

• Detail-oriented with strong organizational and project management skills.

Preferred

• Proficient in Salesforce Sales Cloud

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 05/16/2025