Manager Learning And Development Programs - Technical Sales

Building A World Class Team Starts With You

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Manager, Learning and Development Programs partners with the Director, Learning & Development to execute on the CSA Academy Strategy and Learning Center Programs, with a specialized focus on developing and supporting the Commercial Units (CSA Group's Technical Sales team). This role is responsible for identifying learning needs across the Commercial Units (Industrial, Home & Commercial, Healthcare, GMA, etc.), designing and delivering impactful learning solutions, and fostering a Culture of Continuous Learning. The Manager will lead the end-to-end development and execution of training programs that enhance product knowledge, sales capabilities, and performance outcomes.

The position will be responsible for managing end-to-end learning program design, development, and delivery, with a focus on improving Commercial Unit (Sales) performance.

Principal Duties & Responsibilities

Strategic Learning & Consultation

• Collaborate with Sales, Product, and Marketing teams to align learning initiatives with business goals and technical sales strategies.
• Consult with business units to assess learning needs and recommend tailored solutions that drive performance and engagement.
• Support the execution of CSA Academy and Learning Center programs, ensuring alignment with organizational priorities.

Program Design & Delivery

• Lead the design, development, and delivery of onboarding, upskilling, and leadership development programs for technical sales professionals.
• Create blended learning experiences using eLearning, instructor-led training, simulations, and microlearning formats.
• Facilitate engaging workshops and virtual sessions focused on solution selling, technical presentations, and customer engagement

Performance & Impact

• Work with the CUs to define and track learning KPIs to measure performance improvement for CU staff.
• Conduct post-training evaluations and apply insights to improve program effectiveness continuously.
• Partner with Sales Operations to analyze performance data and link learning outcomes to business impact.
• Uses corporate Learning Management System to maintain learning records, reports, evaluations and learning effectiveness measures.

Stakeholder Engagement

• Work with CU leadership and cross-functional leaders on learning and development strategies.
• Coordinate with HR and Talent teams to support career development and succession planning within the sales organization.
• Support the creation of a culture of learning by promoting continuous development opportunities and knowledge sharing.

Preferred Education & Experience

• Post-Secondary education in Adult Education, Instructional Design or Human Resources.
• Certified Human Resources Leader (CHRL), Certified Training and Development Professional (CTDP), Certified Professional in Learning and Performance (CPLP) or equivalent designation/certification would be an asset.
• 5-7 years of experience with Technical Sales programs focused on Learning and Development, Instructional Design and/or facilitation of adult learning.
• Strong understanding of B2B sales processes and technical product positioning in the TIC industry would be an asset.
• Familiarity with CRM/CMS and sales enablement tools (e.g., Salesforce).
• Certified to deliver Franklin Covey material/programs would be an asset
• Excellent Facilitation Skills as well as superior verbal and written communication skills.
• Knowledge of Industry trends and current learning technologies.
• Proficient in the use of technology to facilitate learning (Captivate, Articulate 360, AI, VR/AR, etc.)
• Excellent project planning and execution ability.
• Excellent time management skills