Outside Sales (brokerage)

Brokerage Sales Representative

The Brokerage Sales Representative is responsible for developing and growing a strong portfolio of clients through proactive prospecting, cold calling, and relationship management. Key duties include negotiating competitive rates, managing daily shipments to ensure on-time delivery, and addressing issues promptly to maintain exceptional service quality. This role is highly sales-driven and requires strong negotiation skills, clear and proactive communication, and an entrepreneurial mindset.

Key Responsibilities

• Lead Generation & Business Development
• Industry Knowledge
• Execution

Core Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Convert qualified leads into active customers by building strong relationships, understanding client needs, and maximizing conversion opportunities.
• Execute pricing strategies using effective negotiation techniques, market insights, and an understanding of customer purchasing behaviors.
• Support the negotiation of contracts, terms, and conditions to secure profitable and sustainable business agreements.
• Proactively engage with customers and cross-functional teams to meet client requirements and achieve company growth targets.
• Respond promptly and professionally to customer inquiries and service issues, managing conflicts with diplomacy and tact.
• Reestablish relationships with inactive clients to generate renewed business opportunities.
• Attend industry events, conferences, and trade shows to network with potential customers and stay informed of industry developments.

Core Behaviors

• Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust

Required Education and Experience

• Bachelor's degree in business, marketing, logistics, supply chain management, or a related field is often preferred.
• 5+ years in Brokerage Sales, ideally involving complex logistics or supply chain solutions.
• Strong understanding of logistics, supply chain management, and transportation.
• Skilled in managing client relationships, identifying needs, and delivering custom-tailored solutions.
• Proven ability to close deals, negotiate contracts, and build long-term partnerships.
• Awareness of industry trends, competitors, and customer demands.
• Capable of analyzing logistics challenges and providing innovative solutions.
• Works effectively with internal teams—operations, customer service, and logistics—to ensure client needs are met.
• Builds strong industry connections and represents the company at professional events.
• Proficient with CRM systems and sales analytics tools.

AAP/EEO Statement

Custom Goods, LLC committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of Custom Goods' employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.