Performance & Enrollment Sales - Member Services Manager

Performance & Enrollment Lead

D1 Training Prosper | Prosper, TX

About D1 Prosper

D1 Prosper is not a traditional gym. We are a coach-led athlete development system focused on long-term performance, structure, accountability, and measurable results for youth athletes and adults. We are building a high-energy, high-accountability culture centered around:

• Athlete development
• Parent communication
• Performance tracking
• Elite customer experience
• Strong community presence

This role is ideal for someone who thrives in a fast-paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow-through.

Position Overview

• Converting leads into memberships
• Conducting athlete/parent consultations
• Managing follow-up and communication
• Supporting member retention and experience
• Helping drive overall revenue growth inside the facility

This is a relationship-driven sales and operations role inside a performance training environment. You will work directly with:

• Parents
• Student-athletes
• Adult members
• Coaches
• Local community relationships

Key Responsibilities

• Enrollment & Sales
• Conduct athlete and parent consultations alongside coaches
• Guide prospects through assessments and recommended training paths
• Follow up on leads, no-shows, and expired members
• Help drive PT, semi-private, and membership conversions
• Maintain high conversion standards and pipeline organization
• Execute phone, text, email, and in-person follow-up
• Member Services
• Deliver high-level customer service and communication
• Help maintain a positive member experience from onboarding through retention
• Support member check-ins, account management, and scheduling
• Assist with retention conversations and roster management
• Coordinate parent communication and athlete milestone tracking
• Facility & Culture
• Support a high-energy, team-first environment
• Maintain professionalism and urgency during peak hours
• Work closely with coaches and leadership
• Represent the D1 Prosper brand in a positive and professional way

Ideal Candidate

• Has strong people and communication skills
• Is confident in consultative sales
• Can build trust quickly with parents and athletes
• Thrives in fast-paced environments
• Is organized and detail-oriented
• Has follow-through and accountability
• Brings positive energy and professionalism daily

Preferred Background Experience in one or more of the following is preferred:

• Performance training
• Membership sales
• Hospitality or customer service
• Youth sports
• High-ticket or consultative sales
• CRM or lead management systems

Compensation Structure

• Base pay +
• Commission
• Performance bonuses tied to KPIs
• Growth opportunities within the organization

Key Performance Indicators (KPIs)

• Lead response time
• Consult-to-close conversion rate
• Monthly EFT growth
• PT / semi-private conversion
• Retention and member engagement
• Follow-up consistency and pipeline management

Schedule Expectations

• This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic. Peak operating hours are typically:
• 11:00AM– 7:00 PM weekdays (some Saturdays 9-12)

What Success Looks Like

• Strong lead conversion
• High member satisfaction
• Consistent follow-up
• Positive parent relationships
• Revenue growth
• Ownership mentality inside the facility

If you enjoy performance culture, relationship-driven sales, and helping athletes and families grow, we'd love to connect. Apply today to learn more about the opportunity at D1 Training Prosper. Compensation: $1,500.00 - $2,500.00 per month

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world's best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.