Complex Sales Research Coordinator

Complex Sales Research Coordinator

Location Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

The Complex Sales Research Coordinator position supports multiple properties. In this role, you will assist the Sales & Catering and Revenue Management teams with managing and maintaining the Delphi.fdc (FDC) database system on the property level, managing Definite bookings, End of Month reporting, lead catching, and user Salesforce training.

Responsibilities:

• Assist designated hotels with property-level reporting needs for Salesforce
• Responsible for the management of all bookings
• Responsible for end of month reporting
• Ensure all new users know how to access the System Usage Standards, SOPs, HDIs, and other training materials available for Salesforce
• Work closely with Sales Automation to implement company-wide projects and procedures

Qualifications:

• Bachelor's Degree in Business or Hospitality Management is preferred
• Spanish proficiency preferred, but not required
• Knowledge of hotel structure and how all departments interact
• Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
• Knowledge of Delphi.fdc and/or Salesforce is a plus
• Must be able to analyze data and communicate effectively with peers and superiors

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.