Manager Sales - Partner Engagement

Manager Sales - Partner Engagement

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, with a mission to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As a Partner Engagement Manager, you'll own the full communication lifecycle for our partners, driving strategic engagement and business impact through tools like Insider, Salesforce Marketing Cloud, and Braze. You'll be responsible for segmentation, campaign design, and performance optimization, ensuring communications are not only relevant but also growth-driven.

You'll collaborate closely with Product, PR, and Commercial teams to shape the messaging roadmap, improve partner adoption of tools and features, and deliver measurable results in open rates, CTR, and engagement.

What's On Your Plate:

• Campaign & Lifecycle Management

  • Design and execute targeted lifecycle campaigns (onboarding, activation, churn prevention, power user engagement).

  • Own end-to-end communication flows using Insider and Braze, including segmentation, automation, and personalization.

  • Run A/B tests and experiments to optimize campaign performance.

• Performance & Reporting

  • Define campaign KPIs (open rate, CTR, feature adoption) and deliver performance insights.

  • Establish reporting loops to inform future strategy and maximize ROI.

• Content & Strategy Alignment

  • Translate product updates into compelling, outcome-driven partner messages.

  • Collaborate with PR and Product teams to ensure messaging consistency across channels.

  • Act as a strategic driver of content based on partner journey and business priorities.

• Cross-Functional Collaboration

  • Partner with Product, Commercial, and Data teams to align lifecycle campaigns with growth objectives.

  • Share partner insights to shape product adoption and improve communication relevance.

Qualifications

5+ years of experience in CRM, lifecycle marketing, or digital communications.

Experience in e-commerce, tech, or the food delivery industry is a plus.

Hands-on experience with CRM tools such as Insider, Braze, Salesforce Marketing Cloud, or similar.

Strong understanding of segmentation, automation, personalization, and A/B testing.

Proven ability to analyze campaign data and translate it into actionable insights.

Excellent communication and stakeholder management skills.

Creative, data-driven, and proactive mindset with ownership of results.

Fluency in Arabic is a plus.