The primary responsibility of the implants territory manager position is account management, business development and the successful execution of their business plan. This is accomplished by identifying needs and solving customer problems via a focus on priority products, customers, audiences and programs. In addition, maintaining existing relationships and business is a key priority. As a Field Sales Representative, you serve as the front-line point of contact to our customers. You will work closely in developing strong relationships, partnering and consulting with dental offices to understand their business needs, promote and introduce them to Dentsply Sirona's Implants products, while also supporting their ongoing needs.
Key responsibilities include achieving territory sales objectives in all categories, maintaining a high retention rate of customer base through delivery of outstanding service and through effective analysis of the business needs of the customer, developing a monthly business/action plan that supports the needs of their territory and region and to drive business strategies and develop strong relationships with a customer base, regularly reviewing the performance metrics of his/her territory in order to determine progress to their plan and adjusts accordingly, penetrating accounts and developing long-term partnerships with appropriate audiences, creating call continuity/addresses opportunities from previous calls, conscientiously working the "sales process" within each account, implementing the systematic conversion process after any new system sale, maintaining a comprehensive and accurate customer data base within the contact management system, replicating daily, completing and submitting on a timely basis all required reports, data input requirements, requests, coordinating, setting up and hosting tradeshow/exhibit/seminar/clinical meetings as assigned to build product demand, coordinating and conducting meetings and product training sessions with a variety of audiences to build product demand, processing customer orders and providing account service to assigned and prospective customers, handling and processing customer service complaints in a timely and uniform manner, according to the product and service complaint procedures, demonstrating fiscal restraint and exhibiting behavior associated with a desire to increase earnings and profitability in the territory, continually increasing technical and industry knowledge, complying with company and departmental policies including the code of conduct, with the support of his/her manager, creating a development action plan and following through on the developmental goals, performing other related duties as required.
Key competencies include demonstrated success in achieving/exceeding sales results, results and action oriented, focused and effective in achieving sales results, ability to influence and persuade decision makers to a better solution, comfortable challenging customer views/debating, using evidence-based materials, capable of developing and discussing ROI with customers, strong territory management/analytical – effective in identifying new business opportunities, effective in using data and preparing computer-based business plan, professional and effective relationship building skills (customers and peer TMs), highly competitive, disciplined and responsible – experience in managing large geographic territory, technical aptitude; hands on product presentation, exhibits commitment to achieving professional and personal success in alignment with the Dentsply Sirona values.
Education & experience: University degree preferred; in lieu of degree, relevant dental industry experience is acceptable. Three plus years of successful field-based B2B sales experience in highly competitive environment. Dental sales experience a plus.