Business Solutions Center - Sales Support Specialist

Job Opportunity At Xcel Energy

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Furnishes sales assistance by responding to customers' procedural questions on product lines, incentive applications, and other energy related issues. Provides analytic, computer-based support for sales databases to reps. Prepares rate analyses, contracts, proposals and sales presentations. Responds to customer and third-party requests for billing histories. Monitors and provides reports on call handling performance. Provides out bound sales follow-up. Serves as a liaison with the Xcel Marketing fulfillment function.

Essential Responsibilities

• Supports achievement of sales, customer satisfaction, and customer service goals by extracting, analyzing and organizing data in accurate, concise and professional formats. Prepares rate analyses, spreadsheets, contracts, proposals and sales presentations. Responds to customer and third-party requests for billing histories.
• Respond to Mass Market customer administrative and procedural inquiries about products, services, rates, incentive applications, product installation, and non-energy billing. Provides appropriate follow-up with both internal and external clients.
• Provides analytic, computer-based support for sales databases to reps. Aids in the successful implementation and maintenance of the customer relationship management tool for the Mass Market.
• Monitors and provides reports on call handling performance to ensure the attainment of required service levels, optimum staff utilization, and customer satisfaction goals. Requires close communication with Sales Support Specialists in other locations.
• Serves as a liaison with the Xcel Marketing fulfillment function to ensure that appropriate collateral pieces are available for meeting Mass Market sales goals.

Minimum Requirements

• At least three years of marketing, sales or customer service experience or combination of education and experience providing equivalent knowledge.
• High school diploma.
• Associates degree or certification desired.
• Advanced skill level in spreadsheets and database creation and maintenance.
• Proficiency in Microsoft Office software applications.
• Excellent written and oral communication and listening skills.
• Ability to prioritize multiple tasks.
• Ability to work independently, as well as be a successful team member.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com. The anticipated starting base pay for this position is: $18.70 to $26.16 per hour. This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave. Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply: 01/04/26.

Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

Xcel Energy endeavors to make its website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.