Director, EMEA Sales

Director, EMEA Sales

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe—including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As the Director of Sales, EMEA, you will spearhead the sales function across the UK and EMEA. Reporting to the SVP, Global Partnerships & International Sales, you'll drive the region's revenue growth by building and leading high-performance sales teams and forging strategic relationships across diverse markets.

What You'll Do

• Develop and execute a tailored go-to-market and territory strategy across key UK/EMEA markets.
• Lead, mentor, and grow a top-tier sales organization to consistently achieve and exceed revenue targets.
• Collaborate across Marketing, Partner Managers, SDRs, Sales Engineers, Customer Success, Legal, Finance, and other functions to optimize the end-to-end sales motion.
• Build strategic outbound campaigns (calling, emailing, digital outreach) to generate pipeline and drive lead conversion.
• Oversee the full deal cycle: discovery, product demonstrations, InfoSec validation, contract negotiation, and closure.
• Establish and maintain account plans for major strategic and enterprise clients across the UK/EMEA.
• Monitor and report on regional KPIs, sales forecasts, quotas, and pipeline health.
• Ensure alignment with corporate policies, regional compliance requirements, and Dialpad's inclusive culture and values.

Skills You'll Bring

• 8+ years of B2B sales experience, with at least 4 years in a senior leadership role across EMEA.
• Demonstrated ability to scale sales teams and manage complex, multi-country enterprise deals.
• Deep understanding of UK/EMEA market dynamics, cultural nuances, and regulatory environments.
• Experience with AI-enabled SaaS platforms, particularly UCaaS, CCaaS, or customer communications technologies, is highly preferred.
• Proven track record of achieving multi-million-dollar quotas in high-growth environments.
• Exceptional leadership, strategic thinking, cross-functional collaboration, and communication skills.
• Comfortable with frequent travel across UK/EMEA as part of role responsibilities.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.