Account Executive, SMB - DACH (german Speaker)

Account Executive

The Account Executive is a high impact position combining equal parts relationship management and revenue expansion. The ideal candidate brings a track record of success in a SaaS technology company where they have demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, fast paced, technology-driven environment to effectively handle a large number of accounts.

This position is an individual contributor role reporting to the Manager, SMB.

Responsibilities include:

• Delivering programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow Docusign's incremental revenue by uncovering additional use cases and opportunities to position the broader Docusign agreement cloud.
• Qualifying sales opportunities based on Docusign's sales methodology and metrics, to include client fit and success criteria.
• Positioning Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client.
• Expanding the Docusign solution beyond the functionality introduced during the implementation process and consistently seeking new business opportunities by presenting, recommending, and upselling new Docusign products, services, and partner solutions.
• Processing sales orders and facilitating customer onboarding.
• Handling customer needs for engagement with other Docusign resources, such as professional services, training, product management, and marketing.
• Enlisting customers to participate and/or speak at Docusign and partner events.
• Providing accurate, timely reports and forecasts, as needed, for management.
• Developing and maintaining sophisticated knowledge of Docusign's products and services.
• Maintaining current and accurate account information, as well as leads and follow-ups for assigned clients in the CRM database.
• Managing overall customer loyalty, serving as an internal advocate and escalation point to clients.

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid, or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What You Bring

Basic

• Fluency in English and German
• Experience in consultative sales and account management, preferably within a SaaS model
• Experience using sales force automation tools (Salesforce.com), Microsoft Word, PowerPoint, and Excel

Preferred

• Consistent track record meeting and/or exceeding individual sales targets and quotas
• Services/Consulting delivery experiences
• Ability to handle large volume of concurrent client relationships
• Ability to identify, critique, suggest, and implement intelligent changes to the client's business optimization processes
• Ability to anticipate change and prioritize accordingly
• Ability to work as a team, as well as independently
• Outstanding verbal and written communications skills, able to interact effectively at all levels of an organization
• BS/BA degree
• Willingness and ability to travel as necessary

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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