Sales Operations Coordinator

Sales Operations Coordinator

Duke Cannon Supply Co. is a growth-oriented CPG company that operates with an entrepreneurial mindset – and has become one of the fastest-growing brands in the men's grooming category. Our mission is to better the day of hard-working men, and we fulfill this mission through the products we build, the conversations we create, and our give-back program to veterans.

We are currently seeking applicants for the role of Sales Operations Coordinator. This person will work directly with other team members of the Supply Chain Operations Team to provide a seamless experience for our customers.

The ideal candidate has experience supporting sales and business development programs with retailers. As a grooming brand, our presence in both online and brick-and-mortar retailers is important to drive trial with consumers. Working with retail chains, however, can be complicated – many retailers have customized systems, unique processes, and numerous points of contact required for managing the day-to-day business. Ideally, the Sales Operations Coordinator knows his/her customers thoroughly, from routing requirements to assortment opportunities; from key personnel to invoicing nuances.

Primary Responsibilities:

• Manage orders from receipt to delivery for a designated group of customers
• Execute orders on time and in full
• Coordinate customer logistics and routing guide requirements, in conjunction with our warehouse, to deliver superior customer service
• Execute vendor and item set up forms and online applications in coordination with customers
• Work with customers to plan and execute promotional programs, advertising, and customer-specific marketing
• Partner with assigned Sales Manager to assist in any aspects of sales operations
• Partner with our Supply Chain team in forecasting customer needs to ensure on time and in full deliveries
• Ensure invoices are issued properly and received by the customer
• Manage and dispute chargebacks from our retail partners
• Gain a deep understanding of EDI protocols, data settings
• Drive continuous improvement by streamlining & documenting processes and sharing this knowledge with other team members to support a collaborative work environment

Qualifications:

• High School Diploma; Associates or Bachelor's Degree preferred.
• 3+ years experience working in consumer products account management.
• Highly preferred: Three years of experience in EDI transactions to trading partners in the consumer products and retail industries.
• High proficiency with Excel and other Microsoft applications.
• Experience with tier 2 ERP systems.
• High level of organization and attention to detail.
• Ability to oversee projects with multiple time-dependent tasks and deliver reliably.
• Ability to communicate clearly and work effectively across the supply chain, with internal and external business partners.
• Highly self-motivated – seeks to solve problems independently.

Company Culture:

Duke Cannon Supply Co. offers a fast-paced environment where decisions are vetted quickly, and opportunities are relentlessly pursued. We work hard, but we value flexibility as well. We have an informal culture with an emphasis on having fun (we sell soap, after all), though we have the most fun when we exceed our goals. The company's leaders are dedicated to the growth and development of the team; as such, we want to ensure that our people have a rich and rewarding experience with unique opportunities to grow.

Duke Cannon Supply Co.'s Main Lodge (aka the office) is in Minneapolis' North Loop, one of the city's most vibrant and walkable neighborhoods, with award-winning restaurants, fashionable boutiques, live music and Major League Baseball just steps away.

Salary and Benefits:

Duke Cannon offers a competitive market salary and bonus based on role and professional experience. The salary range for this position is $60,000 - $70,000. Our benefits are top-notch and include health & dental insurance, HSA and 401k programs supported by regular company contributions, a tuition reimbursement program, and monthly parking stipend. We also host monthly moments of Team camaraderie ranging from community service events to social hours in the Main Lodge (aka the office) to Lunch & Learns covering business, team, and industry topics.

Duke Cannon provides equal access to and opportunity in employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.