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Sales Administrator II (r - 18474) - Remote Eligible
Connect with existing users to increase product upgrades through outbound calls and chat support
Hyderabad, Telangana, India
Entry Level
yesterday
Dun & Bradstreet
A global provider of business decisioning data and analytics for almost 200 years.
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Sales Administrator II
Hyderabad - India
Sales Support
Employee: Full Time / Remote
We are seeking a proactive and results-driven Customer Engagement Agent to join our team. This role is ideal for someone who thrives in a challenging environment and enjoys connecting with users to help them get the most out of our product. Your goal is to build rapport, understand user needs, and guide them toward upgrading or purchasing our product.
Key Responsibilities:
- Make 100 warm outbound calls daily to existing users (subscribers and free account holders).
- Manage 2 hours of live chat support each day.
- Follow a structured calling and engagement process diligently.
- Identify user needs and recommend suitable product solutions.
- Maintain accurate records of interactions and outcomes in the CRM.
- Achieve a minimum of 3 closed sales per week.
- Collaborate with the sales and support teams to ensure a seamless user experience.
- Provide feedback on user trends and common queries to improve processes.
Key Skills:
- Demonstrate excellent verbal and written communication skills in English.
- Work independently with a strong drive to achieve goals.
- Apply quick thinking and problem-solving abilities effectively.
- Prior experience is an advantage, but motivated freshers with a strong willingness to learn are encouraged to apply.
- Commit fully to a single, full-time role.
- Maintain a quiet, professional home setup with reliable power backup.
About Dun & Bradstreet
A global provider of business decisioning data and analytics for almost 200 years.