Senior Sales Operations Analyst (r - 18610)

Senior Sales Operations Analyst

The Senior Sales Operations Analyst is a role specialized on RFI questionnaires, customer Third Party Assessments and Audits that include requirements in several knowledge field areas as IT Security, Tech, product, privacy, sustainability, human resources etc.

The Senior Sales Operations Analyst leads the coordination of customer requirements and gathers answers from the organization and experts from different teams.

The RFI and customer audit process are critical to D&B's business as they form part of the customers' buying cycle. This business practice aims to gather written information about selecting D&B as a vendor as part of the purchasing decision.

Key Responsibilities:

• Lead and complete customer third-party assessments.
• Evaluate requirements and complexity, manage and submit using various formats such as Excel, portals, and documents.
• Gather input from subject matter experts within the organization for new questions or requirements.
• Collaborate with experts to ensure accurate responses.
• Prioritize daily tasks and manage multiple assessments to meet deadlines.
• Work closely with Sales, Subject Matter Experts, and customers regarding the time plan and progress.
• Maintain clear and consistent communication to ensure alignment and timely completion.
• Recommend and implement improvements to RFI processes to increase efficiency.
• Contribute to the development and maintenance of RFI management software with a focus on knowledge base structure, answers, and change management processes.
• Ensure the software is used effectively to support the RFI process.
• Act as the voice of the customer internally, advocating for their needs and expectations. Challenge the organization to meet customer expectations and drive improvements where gaps are identified.

Skills Needed:

• Bachelor's degree in business, communication, law or other relevant field is preferred.
• Strong working knowledge of IT Security, Sustainability, Privacy & Compliance, Physical Security, etc.
• Ability to evaluate assessments and identify gaps and risks.
• Excellent verbal and written communication skills to interact with different stakeholders.
• Strong organizational skills to prioritize tasks and manage multiple assessments simultaneously.
• Ability to act as the voice of the customer internally and challenge the organization to meet customer expectations.
• Strong teamwork skills to ensure comprehensive and accurate responses.
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.