Dynata's Team Lead, Account Manager

Dynata's Team Lead, Account Manager is responsible for overseeing a team of Account Manager ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between sales and project management. The Team Lead collaborates closely with sales, project management, and other departments to streamline workflows and support business objectives. Strong leadership, problem-solving, and communication skills are essential for success in this role.

This role is based in Cebu, but will work EMEA hours. 3PM-11PM Phils time.

Key Responsibilities:

Leadership

• Train and develop Account Managers to improve their efficiency and expertise in quote preparation
• Conduct regular team huddles, 1-1s, and team meetings to provide coaching, feedback, and performance updates
• Drive process adoption and continuous improvement to enhance efficiency and accuracy in sales support operations
• Actively track and communicate key performance indicators (KPIs)

Workload & Escalation Management

• Ensure Account Managers are assigned to the appropriate sales channels, balancing workloads effectively
• Directly support team members on quotes that require additional assistance due to complexity
• Manage people scheduling to ensure optimal team coverage

Ad-hoc & Cross-Functional Support

• Work with Account Manager Team Leads to enhance quote quality, timeliness, and other shared metrics
• Collaborate with Project Management leaders to address data entry, hand-offs, and execution issues originating in the sales cycle
• Provide support on ad-hoc issues as they arise, ensuring smooth team operations
• Act as a key partner to internal stakeholders, proactively identifying and solving operational inefficiencies.

Qualifications:

• Experience in a sales support, operations, or team leadership role.
• Strong organizational and problem-solving skills, with the ability to manage shifting priorities.
• Excellent communication and leadership abilities, with a focus on team development.
• Experience in process management, KPI tracking, and continuous improvement initiatives.
• Proficiency in CRM, sales tools, and workflow management systems is preferred.