Pre - sales Application Specialist

Pre-Sales Application Specialist

The Presales Application Specialist role acts as a technical resource for D-IT's channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call. The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary.

Job Responsibilities

• Presales phone, chat, and email support for both internal & external D-IT customers
• Lead qualification and accurate data entry into salesforce.com
• Identify customer requirements, recognize pain points, and provide builds of material based off customer expectations
• Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product lines
• Demonstrated ability to effectively interface with internal and external customers in a fast-paced environment
• Proven interpersonal skills and excellent telephone etiquette
• Establish a broad knowledge base of D-IT products/services and various other Eaton - products to facilitate lead qualification/routing
• Team player that actively contributes to the group's success
• Follow up on leads pipeline

Qualifications

• Bachelor degree necessary.
• Minimum 2 years prior technical marketing or sales experience preferred
• Call center experience preferred
• Advanced English proficiency
• Experience using SalesForce or other CRM preferred
• Knowledge of the IT market preferred
• Knowledge of power protection, backup power and the Power Quality market
• Computer skills with Excel, Word, PowerPoint, Outlook (email), and Internet

Skills

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Business Acumen
• Excellent written and oral communication skills in addition to strong organizational skills

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.