Outside Sales

Parts Outside Sales And Customer Service Representative

The Parts Outside Sales and Customer Service Representative works directly with both inside and outside customers and provides administrative support by entering orders, directing calls, performing order status queries and assisting with other customer-centric questions or requests. Works closely with the Parts Manager, Parts and Service Coordinator and Director of Aftermarket.

The Nuts and Bolts

• Process orders as directed in a timely and accurate manner on behalf of the customer
• Work closely with relevant sales and branch level employees to grow the Parts business in the local market by solving customer's problems quickly and efficiently
• Respond promptly providing quotes, customer support, invoices, order changes and manage customer complaints
• Enter customer orders and ensure timely fulfilment
• Recommend major purchases for quick turn inventory items in accordance with company policy as it relates to the Parts department
• Assist with the annual physical inventory for Parts Department
• Develop and recommend initiatives to improve Branches and overall company results as it relates to the overall services provided
• Answer department phone calls, develop outside customers for parts
• Respond to phone and e-mail inquiries regarding orders, delivery dates, general customer inquiries, etc.
• Direct callers to other departments or team members as appropriate
• Produce, review and/or approve bids, quotes, sales orders and recommend major purchases in accordance with company policy as it relates to the Parts department
• Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
• Support other Customer Service Representatives as needed
• Update system records for customer master data

Required Credentials

• Minimum of 0-2 year of customer service experience and outside sales – Parts Sales environment preferred
• Experience with large ERP (Order Entry) system preferred
• Experience with Salesforce a plus
• Strong marketing background and understanding of all types of sales efforts
• Detailed understanding of costing, inventory system and product knowledge
• Strong technical background and understanding of all types of related parts activities, detailed planning of workloads, inventory and people
• Proficiency with Microsoft Excel, Word, Outlook, and other related software

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world's largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tools Purchase Program
• Tuition Reimbursement
• 10 Paid Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To learn more about Careers with Reading Truck visit our careers page