Sr. Account Executive

Senior Account Executive

Echo's Intermodal Operations Department is seeking a passionate, self-starting professional to join our team as the role of Senior Account Executive. In this role, you will be instrumental in supporting our sales team and delivering top-tier service to Echo's clients by managing all aspects of their Intermodal shipping needs. You will maintain and update operating procedures when necessary, working closely with inter-departmental teams at Echo to ensure the book of business is positioned for success.

Job Duties & Responsibilities:

1. Quote, book, dispatch, manage, and track all assigned shipments using Echo's propriety systems
2. Ensure all shipments are proactively booked and monitored for carrier on-time pickup and delivery
3. Schedule carrier pickup and delivery appointments according to client-specific needs and priorities
4. Confidently troubleshoot and resolve any issues such as missed pickups and late deliveries
5. Proactively communicate shipment updates and any potential issues to client sales teams
6. Communicate accessorial to internal client sales teams proactively to minimize financial impact to gross margin and revenue
7. Ensure accuracy and timeliness of billing, while notifying client sales teams promptly of any changes or adjustments
8. Follow and maintain established operating procedures
9. Collaborate with other team members daily to ensure coverage of loads is fulfilled
10. Become an expert in using Echo's proprietary technology to fulfill client requests
11. Support multiple sales representatives across various teams and managers
12. Have the ability to cross functionally cover multiple roles for individuals on the team while they are out of the office

You:

• Have 2+ years of Customer Service experience
• Can display a sense of urgency in managing time and accomplishing tasks
• Are always one step ahead, looking for creative ways to improve old processes
• Have mastered the ability to build and maintain strong client partnerships
• Possess the ability to communicate at all levels and with a wide range of personalities
• Can solve any problem that's thrown your way
• Are always ready for the next challenge

We:

• Value collaboration, intellectual honesty, go-getters, positive energy, and we never stop seeking ways to get better
• Put our customers' needs into everything we do
• Care about your career development as much as you do
• Work hard, period
• Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won't find anywhere else

Requirements:

• BA/BS Degree with high GPA
• 3+ of customer service experience in a business services environment or 2+ years internal Echo operations experience
• Strong communication skills, both written and verbal
• Calm under pressure
• Superior business acumen
• Knowledgeable on relevant modes of transportation
• Team player mentality

What we offer:

• Competitive compensation package
• Medical, Dental, Vision, Disability, Life Insurance, and 401K
• Advancement Potential
• Fun and energetic work environment
• Volunteer opportunities

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Compensation: $56,641.00-80,671.00 per year