Sales Operations Specialist

Sales Operation Specialist I

Join our dynamic team as a Sales Operation Specialist I for Purification Technologies. This pivotal role offers a unique opportunity to collaborate closely with our sales team and customers, driving business success and ensuring exceptional customer experiences. With significant career advancement opportunities, this position is perfect for motivated individuals looking to excel in sales and customer relations.

An ideal candidate is collaborative and responsive, working well with others and promptly addressing needs. They are detail-oriented and analytical, paying close attention to details and effectively analyzing situations. This candidate demonstrates strong critical thinking and decision-making skills, making informed decisions through logical reasoning. They are self-motivated and capable of managing multiple tasks efficiently, showcasing excellent time management. This role is perfect for someone who enjoys a mix of customer interaction, process improvement, and cross-functional teamwork.

Role Overview

Central Point of Contact: Acts as the main liaison for sales representatives and customers regarding business operations.

Cross-Functional Collaboration: Works with various teams such as Finance, Customer Service, Marketing, and Supply Chain.

What You Will Do

Customer Support

• Set up new customers and maintain contact information.
• Ensure pricing, purchase order, and invoice accuracy.
• Resolve disputes, blocked orders, and credit issues.

Sales Support

• Onboard new sales and sales operations associates.
• Provide expertise on customer relationship management and order/billing systems.
• Serve as a liaison for questions, training, and issue resolution.

Order Support

• Track orders and research proof of delivery.
• Coordinate rush orders and return material authorizations.

Process Improvement

• Identify process gaps and provide expertise for technical solutions and testing.

General Support

• Communicate effectively within sales and cross-functional teams to enhance operational efficiency.

Position Details

• This is a hybrid role out of King of Prussia, PA

Minimum Qualifications

• High School Diploma or GED completed
• 3 years relevant industry/organizational operations knowledge
• Intermediate proficiency in Microsoft Excel
• No immigration sponsorship available for this position

Preferred Qualifications

• Associates and/or bachelor's degree in business, communications or IT
• 2 years of Ecolab customer support experience
• Advanced skills in Microsoft Office Suite and SAP
• Organization and time management skills
• Problem solving skills
• Ability to communicate with all levels of the organization
• Strong attention to detail
• Self-motivated
• Work well with teammates to overcome challenges

The pay range for this position is $66,100.00 - $99,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.