AMER Inside Sales Support

AMER Inside Sales Support

Be a part of a fast-growing organization, who work with cutting edge technology. Grow, engage and develop Emesent's client relationships. Be part of an exceptional global team!

How you contribute

As the AMER Inside Sales Support (ISS) you will be responsible for working with and supporting the AMER Sales team with logistics and inventory control while cultivating and maintaining relationships with Emesent's partners and end-users in AMER. This role involves understanding of HubSpot CRM and our quotation process as well as product knowledge to respond to inquiries. The AMER ISS works to ensure that the Sales teams collaborations with internal and external stakeholders are effective, sustainable, and aligned with Emesent's objectives, ultimately driving aligned benefits and agreed outcomes for all parties. Working alongside internal teams, the ISS is responsible for facilitating initial communications to ensure successful outcome to incoming enquiries. Working in partnership with the AMER RSD the ISS will help expedite quotations, respond to initial enquiries and pass on potential leads to appropriate team member. This role then requires continuous monitoring and analysis of inventory.

How you'll succeed

Industry experience in Mining, AEC, Survey, Geospatial. Experience working with resellers and end-users (client). Experience in working with CRM system. Ability to troubleshoot and resolve technical issues efficiently, both remotely and on-site. Excellent communication skills to effectively convey technical information to resellers and clients, both verbally and in writing. Ability to understand client requirements and tailor technical solutions to meet their needs. Maintain detailed documentation of client interactions, technical solutions, and best practices. Help prepare and deliver technical documentation, manuals, and training materials. Strong organizational skills to manage multiple client projects simultaneously. Ability to create project plans, set milestones, and ensure timely delivery of solutions. Collaborate with cross-functional teams, including sales, finance, legal, marketing, and client success. Build and maintain strong relationships with Resellers and clients, providing ongoing support and ensuring client satisfaction. Flexibility to travel to Industry conferences and Emesent internal events as needed (minimal). Stay updated on industry trends, emerging technologies, and advancements in drone and robotics technology.

Daily Responsibilities

Sales Support and Inventory Management. Work in tandem with the AMER team to manage inventory and logistics needs. Support the AMER sales team with quotation as necessary. Triage incoming enquiries, qualify them and pass to sales team as appropriate. Able to navigate first level troubleshooting and communicate accordingly. Assist CX and Sales team on renewals.

Emesent is a world-leader in drone autonomy, LiDAR mapping, and data analytics. Our vision is to autonomously map the inaccessible. Founded in 2018, with deep connections to Australia's globally recognized CSIRO, we have been striving towards our vision and rapidly grown into a mid-sized global organization. Emesent has built a reputation for delivering high-quality data capture in the mining, infrastructure, survey, and mapping industries. Our team of 100+ roboticists, engineers, and business development experts work side-by-side to deliver revolutionary efficiency, safety, and operational insights to our customers. Our flagship product, Hovermap, is a smart mobile scanning unit that combines advanced collision avoidance and autonomous flight technologies to map hazardous and GPS-denied environments. Its award-winning technology utilizes innovative hardware, advanced algorithms, and machine learning to automate collection and analysis of the physical world. Equally capable above ground or underground, indoors, or out, Hovermap is a complete mobile LiDAR mapping solution. Hovermap is uniquely versatile, it can be backpack, drone, or vehicle-mounted to map challenging, inaccessible areas enabling our customers to gain insights that were not possible before. With multiple applications across several industries and a rapidly growing customer base, Hovermap and our other solutions are being used commercially for a variety of applications by enterprise customers around the world.