Sales Operations Specialist

Sales Operations Specialist

Enovis Corporation is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. The company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.

In the context of a replacement within our ADV department, we are looking for a Sales Operations Specialist on a fixed-term contract (8 months).

Attached to the Sales Operations Manager, your main duties will be:

• Entering orders in the ERP, checking product availability, the applied rates, recording discounts according to ongoing promotions, informing customers of delivery times, proposing substitute products if there is a shortage
• Transmitting various information to sales points: commercial information, rates, product availability
• Providing technical support to sales points by having a technical knowledge of product characteristics, pathology and anatomy and advising on the choice of a product
• Practicing active listening to customers, relaying and transmitting information deemed relevant.
• Practicing commercial rebound during telephone exchanges (formulating a commercial offer, promoting a new product...)
• Handling all disputes related to the receipt of a non-conforming order, a defective product, a delivery delay, a pricing error and providing solutions to best meet the objective of customer satisfaction
• Informing the concerned services of complaints, alerting them if a rapid action is necessary
• Recording each complaint in Salesforce and in the dedicated tools (Defective: Agile, others: Oracle)
• Linking with carriers to ensure contractual delivery times, filing claims in case of loss
• Checking and processing all customer return requests, informing the FDV when necessary, making quotations according to the age and establishing return orders
• Entering all client credits in the ERP related to returns (clients, FDV), complaints, defective products, stock or price regularization

Required profile:

• Level Bac+2
• Foreign language: English (B2)
• Knowledge of the Office suite
• Relational, commercial, technical skills
• Management of difficult clients
• Diligence, organization, adaptability, analytical and synthetic spirit
• Knowledge of Salesforce, Oracle or an ERP would be a plus

Declaration on Equal Opportunities

In compliance with French legislation, at Enovis, we are committed to offering equal opportunities to all in employment. Employment decisions are based solely on merit, qualifications, and the needs of the company. We apply a policy of equal treatment for all employees and candidates, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person's qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.